Settings and activity

13 results found

1. dial a number pause then dial an extension

   5 votes

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Aug 28, 2024
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   David commented  ·  Aug 28, 2024  ·  Edit…  ·  Delete…

   I can't believe RC doesn't have this feature already.

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2. Hide Main Company Number on Multi-Site Accounts

   25 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Jul 26, 2024

3. Billing Cost Center data can't be downloaded to excel or csv.

   4 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   David shared this idea  ·  Apr 25, 2024

4. Option to remove main company number for outbound caller ID settings

   45 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   David commented  ·  Mar 14, 2024  ·  Edit…  ·  Delete…

   We just setup a call center. We have no way of preventing our call center staff from using this as their outbound caller ID. Hence our main company number gets flagged as potential spam.

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   David supported this idea  ·  Mar 8, 2024

5. Outbound Caller ID Drop-down Alphabetical

   17 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Mar 8, 2024

6. Report outbound caller ID settings

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Mar 8, 2024

7. RingCentral for Outlook to Save Click to dial/Click to SMS settings

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   David shared this idea  ·  Dec 3, 2021

8. Grouping audio device settings

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   David shared this idea  ·  Jun 24, 2022

9. Edit and Change dialing timeout on polycom phones.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   David shared this idea  ·  Sep 21, 2023

10. Backup and Restore Point for Admin Portal setup data.

    19 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminJessica H. (Admin, RingCentral) responded

    RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately.
    David shared this idea  ·  Nov 27, 2023

11. Custom Answering Rule: Add Recurring Events for Holidays

    31 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Copy Custom Answering Rules to other Sites

    30 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Currently planning and under development. No specific release date available yet.

13. Account-Wide Holiday Settings and/or Holiday Templates

    241 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US