Settings and activity

45 results found

1. Answer incoming calls from Jabra Headset

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jim commented  ·  Nov 11, 2024  ·  Edit…  ·  Delete…

   Also Jabra Evolve 65E Answer-in button not working on accepting Incoming Calls.

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   Jim supported this idea  ·  Nov 11, 2024

2. Main greeting prior to the IVR, so the IVR menu can be repeated without repeating the main greeting.

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Oct 24, 2024

3. The caller ID should be longer then 15 characters.

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Oct 23, 2024

4. Caller ID name support on mobile numbers

   39 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Oct 23, 2024

5. Caller ID for every extension

   69 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Oct 21, 2024

6. Ability to change line 1 and line 2 presence for Deskphones

   7 votes

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   New  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Oct 11, 2024

7. Allow handling of multiple Call Queue calls

   100 votes

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   20 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
   Jim supported this idea  ·  Oct 9, 2024

8. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

   80 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Oct 4, 2024

9. Be able to handle multiple conference calls using deskphone

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Sep 19, 2024

10. Use same text to speech technology for custom voicemail greetings etc.

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Aug 27, 2024

11. Toll-free MMS Enabling

    36 votes

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    Future Consideration  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Aug 26, 2024

12. Paging system to ring when phone rings either 24/7 or after hours

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Aug 22, 2024

13. User Extension and Device Report

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jim shared this idea  ·  Aug 15, 2024

14. Capability of the User to use Multiple Site Caller ID

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Aug 12, 2024

15. Allow multiple accounts to run simultaneously on app / cell phone

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Aug 2, 2024

16. Voicemail-to-text conversion limit

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jim shared this idea  ·  Jul 12, 2024

17. Remove missed call from queue members if answered

    207 votes

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    25 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this feature here.

    Jim supported this idea  ·  Jul 11, 2024

18. Export company contacts

    13 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Jul 11, 2024

19. Outbound Automatic Voicemail Drop

    162 votes

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    Future Consideration  ·  18 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Jul 3, 2024

20. Dial by Extension via Multi Level IVR

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Jul 1, 2024