← RingCentral Ideas

Settings and activity

25 results found

  1. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

    24 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Barry supported this idea  · 

  2. Have a report which shows all uses who have a divert on their phone

    27 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Barry supported this idea  · 

  3. Ability to restrict chat, video, text messaging and contacts in a specific role and/or user

    18 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Barry supported this idea  · 

  4. RingCX - Option not to count outbound queue calls within inbound reporting stats

    22 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Barry supported this idea  · 

  5. Improve Recording Playback Audio Quality From Service Web

    12 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Barry supported this idea  · 

  6. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    21 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Barry supported this idea  · 

  7. Site specific directory, Hide the company directory from specific users only

    55 votes
    4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Barry supported this idea  · 

  8. Audit Trail Enhancements

    208 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Barry supported this idea  · 

  9. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    52 votes
    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Barry supported this idea  · 

  10. Provide additional Filters to allow a better customer experience when migrating users to Direct Routing

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Barry shared this idea  · 

  11. redirect all second calls AUTOMATICALLY from the RC App

    9 votes
    2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Barry supported this idea  · 

  12. Forward from admin portal to phone mailbox

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Barry supported this idea  · 

  13. https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48082490-option-to-delete-default-team

    7 votes
    0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
    How important is this to you?
    Barry supported this idea  · 

  14. When an Admin has impersonated a user to perform Account checks, raise a test case etc. a formal notification is sent to said customer to e

    1 vote
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Barry shared this idea  · 

  15. Admin to be able to deny/allow individual users access to NG Numbers.

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Barry shared this idea  · 

  16. Allow Service Web to have the option to report "Service Web" in the drop-down menu to report issues.

    2 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Barry supported this idea  · 
    Barry shared this idea  · 

  17. substitute Caller ID for bulk upload up to 60000

    45 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  18. Please add 159 to RingCentral dialing plan so we can dial it directly from the RC App.

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  19. Possibility to filter by more criterias when adding members to a qall queue

    32 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  20. Enable Multiple Group Managers

    20 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
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