Settings and activity

30 results found

1. Allow the "Floating Status window" to show the Status of Agents in new CXOne Dashboard.

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Barry shared this idea  ·  Aug 19, 2025

2. Customer would like ability to set outbound CLI in Teams admin portal (direct routing)

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Barry supported this idea  ·  Jul 29, 2025

3. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Barry supported this idea  ·  Jul 17, 2025

4. Improve Historical Reporting: Exclude Deleted Agents and Queues past their deletion date

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Barry supported this idea  ·  Jul 10, 2025

5. Comments: Notification, Tallying and Coaching Insights

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   8 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Barry supported this idea  ·  Jun 5, 2025

6. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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   29 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Barry supported this idea  ·  Mar 24, 2025

7. Have a report which shows all uses who have a divert on their phone

   32 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Barry supported this idea  ·  Feb 3, 2025

8. Ability to restrict chat, video, text messaging and contacts in a specific role and/or user

   19 votes

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   2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Barry supported this idea  ·  Jan 29, 2025

9. RingCX - Option not to count outbound queue calls within inbound reporting stats

   27 votes

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   Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Barry supported this idea  ·  Jan 20, 2025

10. Improve Recording Playback Audio Quality From Service Web

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    13 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Barry supported this idea  ·  Dec 20, 2024

11. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    22 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Barry supported this idea  ·  Nov 27, 2024

12. Site specific directory, Hide the company directory from specific users only

    93 votes

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    7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Barry supported this idea  ·  Nov 21, 2024

13. Audit Trail Enhancements

    244 votes

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    68 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    
    

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Barry supported this idea  ·  Sep 30, 2024

14. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    56 votes

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    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Barry supported this idea  ·  Jul 31, 2024

15. Provide additional Filters to allow a better customer experience when migrating users to Direct Routing

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    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Barry shared this idea  ·  Jul 26, 2024

16. redirect all second calls AUTOMATICALLY from the RC App

    9 votes

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    2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Barry supported this idea  ·  May 17, 2024

17. Forward from admin portal to phone mailbox

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Barry supported this idea  ·  Apr 17, 2024

18. https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48082490-option-to-delete-default-team

    7 votes

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    0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Barry supported this idea  ·  Apr 8, 2024

19. When an Admin has impersonated a user to perform Account checks, raise a test case etc. a formal notification is sent to said customer to e

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Barry shared this idea  ·  Mar 15, 2024

20. Admin to be able to deny/allow individual users access to NG Numbers.

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Barry shared this idea  ·  Feb 3, 2022