Settings and activity

18 results found

1. Audit Trail Enhancements

   171 votes

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   58 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Barry supported this idea  ·  Sep 30, 2024

2. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

   42 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Barry supported this idea  ·  Jul 31, 2024

3. Provide additional Filters to allow a better customer experience when migrating users to Direct Routing

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   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Barry shared this idea  ·  Jul 26, 2024

4. redirect all second calls AUTOMATICALLY from the RC App

   9 votes

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   2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Barry supported this idea  ·  May 17, 2024

5. Forward from admin portal to phone mailbox

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Barry supported this idea  ·  Apr 17, 2024

6. https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48082490-option-to-delete-default-team

   7 votes

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   0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Barry supported this idea  ·  Apr 8, 2024

7. When an Admin has impersonated a user to perform Account checks, raise a test case etc. a formal notification is sent to said customer to e

   1 vote

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Barry shared this idea  ·  Mar 15, 2024

8. Admin to be able to deny/allow individual users access to NG Numbers.

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Barry shared this idea  ·  Feb 3, 2022

9. Allow Service Web to have the option to report "Service Web" in the drop-down menu to report issues.

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Barry supported this idea  ·  Apr 8, 2024
   Barry shared this idea  ·  Jan 31, 2024

10. substitute Caller ID for bulk upload up to 60000

    45 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Please add 159 to RingCentral dialing plan so we can dial it directly from the RC App.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Possibility to filter by more criterias when adding members to a qall queue

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Enable Multiple Group Managers

    20 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Adjust wording within RingCentral Desktop/Web App for setting Voicemail Greeting

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Feature to remove the press 1 option on call queue calls

    29 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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16. Improve the overall expereince of National and International whitelisting

    47 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

17. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    52 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. IVR Feature: Pre-pend a message/greeting on the IVRs then resume

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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