Settings and activity

21 results found

1. Improve Recording Playback Audio Quality From Service Web

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Barry supported this idea  ·  Dec 20, 2024

2. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

   20 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Barry supported this idea  ·  Nov 27, 2024

3. Site specific directory, Hide the company directory from specific users only

   34 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Our Product Manager for Apps is looking for customers to discuss their use cases for this feature with! If you're interested in having a discussion, please email ideas@ringcentral.com. Thank you.

   Barry supported this idea  ·  Nov 21, 2024

4. Audit Trail Enhancements

   197 votes

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   61 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Barry supported this idea  ·  Sep 30, 2024

5. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

   47 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Barry supported this idea  ·  Jul 31, 2024

6. Provide additional Filters to allow a better customer experience when migrating users to Direct Routing

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   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Barry shared this idea  ·  Jul 26, 2024

7. redirect all second calls AUTOMATICALLY from the RC App

   9 votes

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   2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Barry supported this idea  ·  May 17, 2024

8. Forward from admin portal to phone mailbox

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Barry supported this idea  ·  Apr 17, 2024

9. https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48082490-option-to-delete-default-team

   7 votes

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   0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Barry supported this idea  ·  Apr 8, 2024

10. When an Admin has impersonated a user to perform Account checks, raise a test case etc. a formal notification is sent to said customer to e

    1 vote

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Barry shared this idea  ·  Mar 15, 2024

11. Admin to be able to deny/allow individual users access to NG Numbers.

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Barry shared this idea  ·  Feb 3, 2022

12. Allow Service Web to have the option to report "Service Web" in the drop-down menu to report issues.

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Barry supported this idea  ·  Apr 8, 2024
    Barry shared this idea  ·  Jan 31, 2024

13. substitute Caller ID for bulk upload up to 60000

    45 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Please add 159 to RingCentral dialing plan so we can dial it directly from the RC App.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Possibility to filter by more criterias when adding members to a qall queue

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Enable Multiple Group Managers

    20 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Adjust wording within RingCentral Desktop/Web App for setting Voicemail Greeting

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Feature to remove the press 1 option on call queue calls

    29 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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19. Improve the overall expereince of National and International whitelisting

    50 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

20. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    52 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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