Settings and activity

34 results found

1. Allow Blocking Outbound Calls by Number

   207 votes

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   Under Review  ·  38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Barry White supported this idea  ·  Jan 9, 2026

2. Remove nonsense webpage when RC Desktop plugin fails

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   25 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Barry White supported this idea  ·  Jan 6, 2026

3. Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word

   28 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Barry White supported this idea  ·  Nov 6, 2025

4. Allow multiple calls to be placed on hold simultaneously when headset controls are enabled

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Barry White supported this idea  ·  Nov 5, 2025

5. Colour options for beer emojis

   17 votes

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   New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Barry White supported this idea  ·  Oct 1, 2025

6. Allow the "Floating Status window" to show the Status of Agents in new CXOne Dashboard.

   1 vote

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Barry White shared this idea  ·  Aug 19, 2025

7. Customer would like ability to set outbound CLI in Teams admin portal (direct routing)

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Barry White supported this idea  ·  Jul 29, 2025

8. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   35 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Barry White supported this idea  ·  Jul 17, 2025

9. Improve Historical Reporting: Exclude Deleted Agents and Queues past their deletion date

   14 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Barry White supported this idea  ·  Jul 10, 2025

10. Comments: Notification, Tallying and Coaching Insights

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    15 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Barry White supported this idea  ·  Jun 5, 2025

11. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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    32 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Barry White supported this idea  ·  Mar 24, 2025

12. Have a report which shows all uses who have a divert on their phone

    33 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Barry White supported this idea  ·  Feb 3, 2025

13. Ability to restrict chat, video, text messaging and contacts in a specific role and/or user

    20 votes

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    2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Barry White supported this idea  ·  Jan 29, 2025

14. RingCX - Option not to count outbound queue calls within inbound reporting stats

    30 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Barry White supported this idea  ·  Jan 20, 2025

15. Improve Recording Playback Audio Quality From Service Web

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    13 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Barry White supported this idea  ·  Dec 20, 2024

16. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    23 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Barry White supported this idea  ·  Nov 27, 2024

17. We would like to partition the corporate directory by site

    112 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Barry White supported this idea  ·  Nov 21, 2024

18. Audit Trail Enhancements

    293 votes

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    76 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Barry White supported this idea  ·  Sep 30, 2024

19. Provide additional Filters to allow a better customer experience when migrating users to Direct Routing

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    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Barry White shared this idea  ·  Jul 26, 2024

20. redirect all second calls AUTOMATICALLY from the RC App

    9 votes

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    2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Barry White supported this idea  ·  May 17, 2024