Settings and activity

93 results found

1. Show Toll-free minute usage in Service Web

   48 votes

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   New  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 15, 2024

2. Give meaningful error message when trying to move number assigned to ring cx to inventory

   2 votes

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   Needs More Information  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 15, 2024

3. Auto answer management options separately for inbound and outbound calling

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   32 votes

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   Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 15, 2024

4. Sync RingCentral Desktop Application With RingCX

   80 votes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 15, 2024

5. Custom callback prompts

   3 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 15, 2024

6. Sync RC status with Microsoft Office (Teams/Outlook)

   120 votes

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   3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminPratyusha (Product Manager, Productivity Specialist, RingCentral) responded

   GA in 2H 2023. 

   
   

   User guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-a-user-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

   
   

   Admin guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

   Katherine supported this idea  ·  Nov 8, 2024

7. Call Waiting for Teams Embedded App while on Teams call/meeting

   3 votes

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   Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 8, 2024

8. Sync Teams Status with RC Status

   30 votes

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   Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 8, 2024

9. MS Teams embeddable app to choose default tab

   3 votes

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   Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Katherine commented  ·  Nov 8, 2024  ·  Edit…  ·  Delete…

   this listed in several ideas RC do you have an idea of when this will happen?

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   Katherine supported this idea  ·  Nov 8, 2024

10. Choose default Tab in Teams 2.0 Integration

    5 votes

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    Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Katherine commented  ·  Nov 8, 2024  ·  Edit…  ·  Delete…

    We use RC for Teams for most of my company and it is very frustrating not to set HUD and the a default when clicking on RC within Teams. It's a big complaint. I end up keeping both apps open for other reasons too.

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    Katherine supported this idea  ·  Nov 8, 2024

11. Unified status in Presence sync between MS Teams Embedded App and RC App

    22 votes

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    3 comments  ·  Developer Platform, APIs, & Integrations » Developer Platform  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 8, 2024

12. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    47 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 8, 2024

13. Allow agents to place outbound calls in maxagent while on wrap up status

    5 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Oct 14, 2024

14. Wrap Time / After Contact Work

    43 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Oct 14, 2024

15. Automatically change the status to Wrap during wrap-up time in RingCX.

    9 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Oct 14, 2024

16. More Available Codes

    2 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Oct 14, 2024

17. Improvements to Realtime Dashboards

    4 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Oct 14, 2024

18. Warm Transfer Improvement

    3 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Oct 14, 2024

19. Callback feature: add the ability for caller to record their name/message for support call back feature

    13 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Oct 14, 2024

20. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    10 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Oct 14, 2024