Settings and activity
140 results found
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2 votes
An error occurred while saving the comment 
Katherine
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8 votesKatherine
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24 votes
An error occurred while saving the comment Katherine
commented
Adding this feature would be helpful in migrating EOL UC system to UCaaS. It would make the transition easier.
Katherine
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85 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!
Katherine
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91 votesKatherine
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9 votes
An error occurred while saving the comment Katherine
commented
this happens all the time and a big pain to have fix with users or when you are uploading users into the portal.
Katherine
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11 votes
An error occurred while saving the comment Katherine
commented
this would for company events to a cell phone or answering service for Drs. offices
Katherine
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1 voteKatherine
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16 votesKatherine
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19 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, can you please clarify what you are referring to? Screenshots are very helpful. Are you referring to the status when the HUD is popped out from the RingCentral app?
Katherine
supported this idea
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157 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.
While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.
Thank you!
An error occurred while saving the comment Katherine
commented
This is very important for a new customer who is going live this month. there are new laws that impact call centers as well as existing ones that make any type of recorded announcement a compliance issue, notification has to be from a live human vs. a robo voice.
Katherine
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41 votesKatherine
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10 votes
An error occurred while saving the comment Katherine
commented
This would be very helpful because people do still use physical phones and if the RC is targeting Mitel Connect customers, this will make them more competitive when repurposing Mitel handsets or getting new one, the customer may and provide similar feature parity allowing the customer to control their handset with the desktop app.
Katherine
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8 votesKatherine
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5 votes
An error occurred while saving the comment Katherine
commented
my CX customer has a lot DID's added to change outbound caller ID, it would be great the Label or name the number in bulk by state or assign groups along with organizing numbers within the portal. Some numbers are being used by CX outbound dialing others are for EX users and turnover.
Katherine
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3 votesKatherine
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62 votesKatherine
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6 votes
An error occurred while saving the comment Katherine
commented
this would be a huge time saver to implementation and maintenance.
Katherine
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48 votesKatherine
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52 votesKatherine
supported this idea
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For CX SPOG feature to launch CX from EX on the dial pad could cause confusion. Especially for agents that are back up and may not be using CX all the time.