← RingCentral Ideas

Settings and activity

117 results found

  1. Copy IVR Menu

    7 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Katherine commented  · 

    this would save time when the prompts are the same, but the greeting needs to indicate something else.

    Katherine supported this idea  · 

  2. Longest Idle Call Queue Fix

    46 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Katherine supported this idea  · 

  3. Bring back the pre 2024 HUD on the desktop APP

    14 votes
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Katherine supported this idea  · 

  4. Call Queue - "Allow members to change their queue status"

    25 votes
    5 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Katherine commented  · 

    this only works if a agent/member is in multiple queues. If they are in only 1 queue you loose control to manage what queues you are in.

    this is important because RingCentral answer to other systems Hunt Group is call queues but still can't see a second call unless call queue pick up is added. At least not being able log out of a CallQueue for a ring group will help with feature parity. I know you can create RingGroups with a video pro license, but you lose any Caller ID or display name to know what group is being called.

    Katherine supported this idea  · 

  5. Implement a feature that gives paid RingCentral accounts priority access to the newest app builds and updates.

    15 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  6. Dialpad should be accessible on the HUD screen.

    18 votes
    New  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Katherine supported this idea  · 

  7. IVR Wait

    20 votes
    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Katherine commented  · 

    and the option of time out - a lot of AA or IVR greetings will say on other systems to press a prompt or remain on the line. you can insert a silent .wav or MP3 file. If you are trying to capture existing Mitel Connect and ShoreTel customers, this would make things easier.

    Katherine supported this idea  · 

  8. TEXT MESSAGE SMS NUMBER WE SENT FROM

    42 votes
    6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Katherine supported this idea  · 

  9. add minimum of 3 number of callers allowed in queue

    23 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Katherine supported this idea  · 

  10. Switch to toggle back to the Old RingCentral App Layout

    48 votes
    Under Review  ·  21 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  11. Add Special Number to New RC PC Application!

    13 votes
    New  ·  6 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Katherine supported this idea  · 

  12. Multiple recipient for faxes and SMS

    154 votes
    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  13. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    93 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Katherine supported this idea  · 

  14. SMS Auto-Forwarding

    76 votes
    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  15. Feature Add: Being able to receive codes from Verification short codes

    35 votes
    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Katherine supported this idea  · 

  16. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    158 votes
    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  17. Improve the overall expereince of National and International whitelisting

    54 votes
    6 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

    Katherine supported this idea  · 

  18. Ability to dial out while there is an incoming call

    84 votes
    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  19. Call Queue Wait Settings - wait time

    40 votes
    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Katherine supported this idea  · 

  20. Firefox to be fully supported for RingCentral App

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 
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