Settings and activity
151 results found
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111 votes
An error occurred while saving the comment An error occurred while saving the comment 
Katherine
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It's supposed to be available but have a hard time getting it enabled.
Katherine
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10 votesKatherine
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20 votesKatherine
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23 votesKatherine
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85 votesKatherine
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163 votesHello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_USKatherine
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181 votesSeptember 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!Katherine
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171 votes
Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!
Katherine
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186 votes
Learn more about controlling user access to the accept queue calls feature here!
Katherine
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217 votesKatherine
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224 votes
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.
This feature allows for caller ID to transfer in these scenarios.
Warm/Consultative Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
Blind Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
- Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail
The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.
Desk phones: Any Poly, Avaya or Unify models.
RingCentral App: Version 21.4.30 or later
RingCentral Mobile App: Version 22.1.10 or later
RingCentral Phone App: Version…
Katherine
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216 votesHi everyone, this is planned. It is coming with new call service features in Summer 2024!Katherine
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225 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
Katherine
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19 votesKatherine
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2 votes
An error occurred while saving the comment Katherine
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For CX SPOG feature to launch CX from EX on the dial pad could cause confusion. Especially for agents that are back up and may not be using CX all the time.
Katherine
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8 votesKatherine
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27 votes
An error occurred while saving the comment Katherine
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Adding this feature would be helpful in migrating EOL UC system to UCaaS. It would make the transition easier.
Katherine
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102 votesKatherine
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10 votes
An error occurred while saving the comment Katherine
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this happens all the time and a big pain to have fix with users or when you are uploading users into the portal.
Katherine
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11 votes
An error occurred while saving the comment Katherine
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this would for company events to a cell phone or answering service for Drs. offices
Katherine
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We have this enabled on our partner account, but we can no longer launch the admin portal or analytics from EX. And the Icon has change from Ring CX to just Agent. I don't want to recommend this feature to another customer who has over 200 CX agents whose managers are used to launch admin and analytics pages from EX until this is fixed. Both Icons were shown the first day we had it enabled and then the RingCX icon disappeared.