Settings and activity
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74 votes
https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US
Joyce
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2 votesJoyce
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3 votesJoyce
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9 votesJoyce
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4 votesJoyce
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1 voteJoyce
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1 voteJoyce
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2 votesJoyce
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1 voteJoyce
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1 voteJoyce
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9 votes
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1 voteJoyce
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1 voteJoyce
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1 voteJoyce
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232 votes
An error occurred while saving the comment Joyce
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Fax files to have a multiple recepient, not just for a specific extension and just notifications for the other email. As per the customer they want this feature for their Business.
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49 votes
You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.
Learn more here:
An error occurred while saving the comment Joyce
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Call queue member can used line 2 while onhold with line1
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1 voteJoyce
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2 votesJoyce
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Customer wants to have an IVR key press option where in it will only play an announcement and the announcement can also have like an option for the callers to choose from.