Settings and activity

82 results found

1. Status display on the desk phone

   17 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Jun 3, 2024

2. Add the ability to include Limited Extensions in Call Queue groups.

   18 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  May 13, 2024

3. Company Fax Number option to enable and disable

   34 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Apr 29, 2024

4. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

   147 votes

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   Under Review  ·  19 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Apr 23, 2024

5. Call waiting to apply on call queue members.

   74 votes

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   7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

   Joyce supported this idea  ·  Apr 17, 2024

6. Sync all contacts from all sources into one contact and auto filter out any duplicate numbers in the merged contact.

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   2 votes

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   0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Apr 6, 2024

7. Unique email address

   2 votes

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   0 comments  ·  Developer Platform, APIs, & Integrations » Developer Console  ·  Delete…  ·  Admin →
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   Joyce shared this idea  ·  Apr 1, 2024

8. phone number retrieval

   3 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce shared this idea  ·  Mar 24, 2024

9. Fax Icon pointed to the fax extension

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Mar 10, 2024

10. Annotation Pen Color Changed

    4 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Joyce shared this idea  ·  Jun 27, 2023

11. On code and off code short cut

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Joyce shared this idea  ·  Aug 11, 2023

12. IVR user to have the filter capability and transfer to same user ext. direct number

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joyce shared this idea  ·  Aug 15, 2023

13. Call monitoring for desk phone

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joyce shared this idea  ·  Aug 18, 2023

14. Custom rule for the whole call queue in general not multi site

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joyce shared this idea  ·  Aug 29, 2023

15. IVR menu to have a personalized connecting message in the middle

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joyce shared this idea  ·  Sep 5, 2023

16. Option to re-route the call from announcement only extension to IVR Menu

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Joyce commented  ·  Sep 12, 2023  ·  Edit…  ·  Delete…

    Customer wants to have an IVR key press option where in it will only play an announcement and the announcement can also have like an option for the callers to choose from.

    Save Submitting...

17. Record the screen sharing / meeting - Screen only of the Presenter

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joyce shared this idea  ·  Sep 15, 2023

18. Default permissions under the Presence tab

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joyce shared this idea  ·  Oct 2, 2023

19. Groupchat leaving in Text Messages

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joyce shared this idea  ·  Oct 18, 2023

20. Multiple recipient for faxes and SMS

    249 votes

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    Under Review  ·  39 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Joyce commented  ·  Oct 18, 2023  ·  Edit…  ·  Delete…

    Fax files to have a multiple recepient, not just for a specific extension and just notifications for the other email. As per the customer they want this feature for their Business.

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