Settings and activity

91 results found

1. Add an option to block one specific number for the entire company.

   27 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Nov 6, 2024

2. Increase the data retention duration for call recording

   68 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Oct 15, 2024

3. Retrieve call logs in service.ringcentral.com for more than 12 months

   17 votes

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   0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Sep 18, 2024

4. Option to bulk download or forward voicemail to an email address in admin portal

   28 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Sep 11, 2024

5. Customized ringtone for Desk phone

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Sep 10, 2024

6. Account-Wide Holiday Settings and/or Holiday Templates

   251 votes

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

   Joyce supported this idea  ·  Sep 3, 2024

7. Caller ID for every extension

   87 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Sep 3, 2024

8. One time removal of Custom Rule created under the Call handling Template applied.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce shared this idea  ·  Jul 31, 2024

9. Ability to disable pop up on the incoming call using RingCentral app

   103 votes

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   Under Review  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Jun 22, 2024

10. Status display on the desk phone

    17 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Jun 3, 2024

11. Add the ability to include Limited Extensions in Call Queue groups.

    18 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  May 13, 2024

12. Company Fax Number option to enable and disable

    34 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Apr 29, 2024

13. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    160 votes

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    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Apr 23, 2024

14. Call waiting to apply on call queue members.

    74 votes

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    7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

    Joyce supported this idea  ·  Apr 17, 2024

15. Sync all contacts from all sources into one contact and auto filter out any duplicate numbers in the merged contact.

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    3 votes

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    0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Apr 6, 2024

16. Unique email address

    2 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Developer Console  ·  Delete…  ·  Admin →
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    Joyce shared this idea  ·  Apr 1, 2024

17. phone number retrieval

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joyce shared this idea  ·  Mar 24, 2024

18. Fax Icon pointed to the fax extension

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Mar 10, 2024

19. Annotation Pen Color Changed

    4 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Joyce shared this idea  ·  Jun 27, 2023

20. On code and off code short cut

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Joyce shared this idea  ·  Aug 11, 2023