← RingCentral Ideas

Settings and activity

65 results found

  1. Groupchat leaving in Text Messages

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joyce shared this idea  · 

  2. Ability to answer more than 1 call from a call queue.

    49 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Joyce commented  · 

    Call queue member can used line 2 while onhold with line1

  3. Multiple recipient for faxes and SMS

    166 votes
    Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joyce commented  · 

    Fax files to have a multiple recepient, not just for a specific extension and just notifications for the other email. As per the customer they want this feature for their Business.

  4. External number with a user extension voicemail in their app will be notified

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joyce shared this idea  · 

  5. Presence in General

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joyce shared this idea  · 

  6. Simultaneous - removed the missed calls in the Glip

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joyce shared this idea  · 

  7. Just keep ringing the mobile and desktop app

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joyce shared this idea  · 

  8. Inside IVR custom rule

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joyce shared this idea  · 

  9. Company directory added as a company contact

    1 vote
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joyce shared this idea  · 

  10. Pop up window for New Messages

    3 votes
    1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Joyce shared this idea  · 

  11. Analytics regarding Text Messaging/SMS

    232 votes
    Future Consideration  ·  28 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Joyce commented  · 

    Customer wants to have a view under Analytics reports for SMS logs. So they can check who among their users sends the most number of SMS. Its difficult to check it in the Admin Portal SMS log one by one as per the customer.

  12. User extension specific IVR Menu

    1 vote
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joyce shared this idea  · 

  13. Adding Local Vanity number.

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joyce commented  · 

    Customer would like to have an option in our Admin Portal where they can choose an area code for their Vanity Number, not just the 800, 833, 844, 855, 866, 877, 888, 899 etc numbers that is just on our system. They want something like a local area code and then put in just a vanity number they prefer.

  14. Assign voicemail box to an external number or create multiple voicemail box from external number

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. answer call from call queue via user's presence

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Ability to retrieve call recording even if the call was transferred to an external number

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Have capability of using two ring central accounts on one device using the mobile app.

    11 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. Please stop the pop-up madness

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. After Hours On-Call Rotation - Rotate Queue by week

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  20. Access voicemails just like you can access call recordings

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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