Settings and activity

97 results found

1. Dial by Extension via Multi Level IVR

   11 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Dec 23, 2024

2. Integrate WhatsApp to MVP plans

   78 votes

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   New  ·  13 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Dec 21, 2024

3. SMS: Ability to receive verification code (short code) via text messages for Canada Numbers

   35 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Dec 17, 2024

4. increase fax attachment limit

   42 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Dec 16, 2024

5. Call Queue Status Visibility

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Nov 27, 2024

6. Stratify First-time Callers from Repeat Callers

   7 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Nov 19, 2024

7. Add an option to block one specific number for the entire company.

   28 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Nov 6, 2024

8. Increase the data retention duration for call recording

   77 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Oct 15, 2024

9. Retrieve call logs in service.ringcentral.com for more than 12 months

   19 votes

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   0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Sep 18, 2024

10. Option to bulk download or forward voicemail to an email address in admin portal

    28 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Sep 11, 2024

11. Customized ringtone for Desk phone

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Sep 10, 2024

12. Account-Wide Holiday Settings and/or Holiday Templates

    255 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Joyce supported this idea  ·  Sep 3, 2024

13. Caller ID for every extension

    91 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Sep 3, 2024

14. One time removal of Custom Rule created under the Call handling Template applied.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joyce shared this idea  ·  Jul 31, 2024

15. Ability to disable pop up on the incoming call using RingCentral app

    104 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Jun 22, 2024

16. Status display on the desk phone

    17 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Jun 3, 2024

17. Add the ability to include Limited Extensions in Call Queue groups.

    22 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  May 13, 2024

18. Company Fax Number option to enable and disable

    34 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Apr 29, 2024

19. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    164 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Apr 23, 2024

20. Call waiting to apply on call queue members.

    74 votes

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    7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

    Joyce supported this idea  ·  Apr 17, 2024