Settings and activity

59 results found

1. Just keep ringing the mobile and desktop app

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Joyce shared this idea  ·  Sep 23, 2023

2. Inside IVR custom rule

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce shared this idea  ·  Sep 24, 2023

3. Company directory added as a company contact

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Joyce shared this idea  ·  Jan 17, 2024

4. Pop up window for New Messages

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   1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Joyce shared this idea  ·  Jan 20, 2024

5. Analytics regarding Text Messaging/SMS

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   Future Consideration  ·  21 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Joyce commented  ·  Jul 31, 2023  ·  Edit…  ·  Delete…

   Customer wants to have a view under Analytics reports for SMS logs. So they can check who among their users sends the most number of SMS. Its difficult to check it in the Admin Portal SMS log one by one as per the customer.

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6. User extension specific IVR Menu

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Joyce shared this idea  ·  Feb 5, 2024

7. Adding Local Vanity number.

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce commented  ·  Jan 15, 2024  ·  Edit…  ·  Delete…

   Customer would like to have an option in our Admin Portal where they can choose an area code for their Vanity Number, not just the 800, 833, 844, 855, 866, 877, 888, 899 etc numbers that is just on our system. They want something like a local area code and then put in just a vanity number they prefer.

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8. Assign voicemail box to an external number or create multiple voicemail box from external number

   2 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. answer call from call queue via user's presence

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Ability to retrieve call recording even if the call was transferred to an external number

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Have capability of using two ring central accounts on one device using the mobile app.

    11 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Please stop the pop-up madness

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. After Hours On-Call Rotation - Rotate Queue by week

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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14. Access voicemails just like you can access call recordings

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Automatic Recording on RCV

    45 votes

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    Planned  ·  15 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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16. Allowing phone numbers to have option to change geographical location for outbound call

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Add/remove agents from Teams (Permissions)

    9 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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18. HUD for iOS mobile app

    71 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. Caller ID - Update All

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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