Settings and activity

81 results found

1. View only company call logs permission

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Zanrakuzai supported this idea  ·  Sep 19, 2025

2. incoming call waiting for call queues

   6 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Zanrakuzai supported this idea  ·  Sep 10, 2025

3. Increase the voicemail time limit

   7 votes

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   1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Zanrakuzai supported this idea  ·  Sep 2, 2025

4. MWI enable in the admin portal

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Zanrakuzai supported this idea  ·  Aug 26, 2025

5. Canada - Individual's Name with Caller ID telephone number

   5 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Zanrakuzai supported this idea  ·  Aug 25, 2025

6. Automatic Recording on RCV

   46 votes

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   Planned  ·  15 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Zanrakuzai supported this idea  ·  Aug 13, 2025

7. Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

   75 votes

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   Future Consideration  ·  37 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Zanrakuzai supported this idea  ·  Jul 31, 2025

8. Displaying Caller ID Instead of Call Queue Name on Incoming Calls

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Zanrakuzai supported this idea  ·  Jul 30, 2025

9. External click-to-call links for Jupiter/RCV

   3 votes

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   New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Zanrakuzai supported this idea  ·  Jun 24, 2025

10. Download and save text message strings

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  Jun 19, 2025

11. A template where you can apply the customized RC App navigation Menu

    10 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  Jun 16, 2025

12. ability to check audit trail for more than 180 days

    16 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  Jun 2, 2025

13. Outbound call recording

    1 vote

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    1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Zanrakuzai commented  ·  May 22, 2025  ·  Edit…  ·  Delete…

    For Call Queue Outbound Call Recording, hoping this feature would be implemented.

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14. Add Contact Profile Photo in the Windows App and Android App

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  May 13, 2025

15. Super Admin Role But Read Only

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  May 5, 2025

16. Missing messages in RingCentral Desktop App

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Edit…  ·  Delete…  ·  Admin →
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    Zanrakuzai shared this idea  ·  Apr 28, 2025

17. See calls and messages for more than 1 extension from the Application.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  Apr 28, 2025

18. Set the default virtual background for all users in an organization

    28 votes

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    Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  Apr 24, 2025

19. blocked outbound caller ID being tagged as spam

    15 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  Apr 23, 2025

20. Disable "AI is taking notes" when on call

    160 votes

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    37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    
    

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    
    

    Thank you!

    An error occurred while saving the comment
    Zanrakuzai commented  ·  Apr 23, 2025  ·  Edit…  ·  Delete…

    Ability to disable AI voice prompt, the customer wanted to remove the "AI is taking notes"

    Save Submitting...
    Zanrakuzai supported this idea  ·  Apr 23, 2025