Settings and activity
40 results found
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77 votes
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143 votes
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8 votes
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529 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Check it out in app under Notifications and AudioAn error occurred while saving the comment -
107 votes
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46 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now available! Please ensure you are on the latest version of the app.
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19 votes
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6 votes
An error occurred while saving the comment 
Craig Rhinehart
commented
We do lots of meetings that don't involve video (cameras). I think "Meetings" or "Meet" would be a much more appropriate section name than "Video". See the attached image for a mockup and comparison.
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35 votes
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76 votes
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9 votes
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17 votes
An error occurred while saving the comment Craig Rhinehart
commented
We use the Avaya/Ring Central system. ACO is Avaya Cloud Office, which I think is basically a branded Ring Central system. I agree with this suggestion. We are completing our implementation right now, and I have asked repeatedly "When should we expect updates to our ACO app?" and and "How will we be notified about updates to the ACO app?" ...so far everyone basically tells me "we don't know."So it seems that nobody knows when updates are to be released, on which schedule, and we aren't notified when the updates are released (or before they are released). I know there was a release in the past 45 or so days, and I heard nothing about it ever... I just noticed a few items on the left-side menu were rearranged -- just after I had sent out screen shot instructions to our end users!This really is a problem. As a system admin, we need to know when things change so that we can notify our end users about any changes that will impact them. Our end users EXPECT us to know, but we're currently in the dark.Other software vendors provide release notes ahead of an upcoming update. This is what I request. Also, is there a typical schedule for updates? Monthly? Quarterly?
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202 votes
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101 votes
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121 votes
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182 votes
An error occurred while saving the comment Craig Rhinehart
commented
Please merge in CUSTCOM-I-4412. I searched, but was using different terminology when I created my idea. I later found this existing idea.
An error occurred while saving the comment Craig Rhinehart
commented
We use Avaya Custom Office (ACO)/RingCentral. Within the "ACO" app we have the ability to host meetings (under the "Video" category). When in such a meeting, there appears to be no way for the organizer to give control of the keyboard and mouse to another participant. This capability would be good to have.
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154 votes
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5 votes
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11 votes
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164 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is planned. It is coming with new call service features in Summer 2024!
An error occurred while saving the comment Craig Rhinehart
commented
Currently Option #1 under Call Handling is "Desktop and mobile apps." I have two issues with this:It combines two different devices.It is "anchored" as Option 1 and cannot be moved down.More details:I want to be able to have different settings for Desktop app vs. mobile app. I don't like having these two combined with no way to separate them. Most of our users operate in an "old school" way: they have a desk telephone. It's where they want to answer the phone. We don't typically have our PCs set up for using them as telephones (i.e. using the Desktop app), so ringing there is no good.... the popups just get in the way.My desired functionality is this:I want my desk phone to ring 4 times. If I haven't answered by the 4th ring then ring a few times on the mobile phone's app. After that the call should go to voicemail. At NO TIME do I want it to "ring" on my computer (i.e. my Desktop app).I don't think I have any way to configure my incoming call settings this way currently.This is similar to CUSTCOM-I-1210, but I had trouble commenting on that item.
similar to this one https://ideas.ringcentral.com/ideas/CUSTCOM-I-5093