Settings and activity

79 results found

1. CNAM for a mobile carrier

   103 votes

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   Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rona supported this idea  ·  Jul 30, 2026

2. Sync contacts into Outlook via a sub-folder in RingCentral desktop app

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rona supported this idea  ·  Jul 2, 2026

3. Allow 911 notification email/SMS recipients to be specified by location

   72 votes

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   Planned  ·  23 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Rona supported this idea  ·  Apr 8, 2026

4. Advanced Support Elite RingEX quantities are 1:1 for lines but aren't billed that way.

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Rona shared this idea  ·  Mar 10, 2026

5. Wrap Time / After Contact Work

   159 votes

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   Future Consideration  ·  20 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Rona supported this idea  ·  Oct 24, 2025

6. Prevent transcription of Credit Card numbers

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rona supported this idea  ·  Oct 16, 2025

7. Group > Call Queues > Overflow Group - Ring Simultaneously

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   26 votes

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   New  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Rona supported this idea  ·  Nov 27, 2024

8. RC University Courses assigment, and progress tracking over multiple users.

   18 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rona supported this idea  ·  Aug 12, 2024

9. Set the default virtual background for all users in an organization

   29 votes

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   Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Rona supported this idea  ·  Jun 28, 2024

10. Messaging: Subfolders

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  Jun 26, 2024

11. When starting a new direct messages with someone it would be nice to see their presence before hitting send.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  Jun 18, 2024

12. Support for accented characters in dialer

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    11 votes

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    1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  Jun 13, 2024

13. Paging Group Device to Receive Page increase to 65 Devices

    49 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  May 31, 2024

14. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    684 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  May 14, 2024

15. Voicemail Setting Permission for custom role

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  May 6, 2024

16. Spam Risk Caller ID to be removed

    249 votes

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    Under Review  ·  46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  May 2, 2024

17. Restrict access to Admin Portal by geographic location of IP address

    27 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  Apr 17, 2024

18. Add the ability to push custom rules for Call Queues to the call Queues template

    23 votes

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    2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  Mar 25, 2024

19. On-demand Call Recording Announcement settings by individual sites not account based

    31 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  Mar 19, 2024

20. We would like to partition the corporate directory by site

    112 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rona commented  ·  Sep 27, 2019  ·  Edit…  ·  Delete…

    ...et up with an account and immediately moved them to that site. However, in the RC Phone app they can see all the lines from other sites. Is there a way to remove that?. I'm noticing that users in any site have the contacts from all sites. Example - I made a site called "softphones" and got a new user set up with an account and immediately moved them to that site. However, in the RC Phone app they can see all the lines from other sites. Is there a way to remove that?

     
    NOTE:  
    the corporate directory will still show across all devices regardless of site. The directory is designed to be all users within a UID. Unfortunately at this time we do not have a way to limit the directory by site so this would have to be a feature request.

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