Settings and activity

80 results found

1. Fax Streaming

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Rona supported this idea  ·  Aug 11, 2026

2. CNAM for a mobile carrier

   107 votes

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   Under Review  ·  23 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rona supported this idea  ·  Jul 30, 2026

3. Sync contacts into Outlook via a sub-folder in RingCentral desktop app

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rona supported this idea  ·  Jul 2, 2026

4. Allow 911 notification email/SMS recipients to be specified by location

   76 votes

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   Planned  ·  23 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Rona supported this idea  ·  Apr 8, 2026

5. Advanced Support Elite RingEX quantities are 1:1 for lines but aren't billed that way.

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Rona shared this idea  ·  Mar 10, 2026

6. Wrap Time / After Contact Work

   171 votes

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   Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Rona supported this idea  ·  Oct 24, 2025

7. Prevent transcription of Credit Card numbers

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rona supported this idea  ·  Oct 16, 2025

8. Group > Call Queues > Overflow Group - Ring Simultaneously

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   26 votes

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   New  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Rona supported this idea  ·  Nov 27, 2024

9. RC University Courses assigment, and progress tracking over multiple users.

   18 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rona supported this idea  ·  Aug 12, 2024

10. Set the default virtual background for all users in an organization

    30 votes

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    Under Review  ·  4 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  Jun 28, 2024

11. Messaging: Subfolders

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  Jun 26, 2024

12. When starting a new direct messages with someone it would be nice to see their presence before hitting send.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  Jun 18, 2024

13. Support for accented characters in dialer

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    11 votes

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    1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  Jun 13, 2024

14. Paging Group Device to Receive Page increase to 65 Devices

    52 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  May 31, 2024

15. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    686 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  May 14, 2024

16. Voicemail Setting Permission for custom role

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  May 6, 2024

17. Spam Risk Caller ID to be removed

    277 votes

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    Under Review  ·  58 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  May 2, 2024

18. Restrict access to Admin Portal by geographic location of IP address

    27 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  Apr 17, 2024

19. Add the ability to push custom rules for Call Queues to the call Queues template

    23 votes

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    2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  Mar 25, 2024

20. On-demand Call Recording Announcement settings by individual sites not account based

    31 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rona supported this idea  ·  Mar 19, 2024