Settings and activity

59 results found

1. International Toll-free number calling _ BT accounts

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   New  ·  0 comments  ·  Phone & Messaging » International  ·  Edit…  ·  Delete…  ·  Admin →
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   Ismael shared this idea  ·  Jun 7, 2024

2. Allow admin to configure (turn off / on) inbound call pre-answer by BT Cloud Work as this has an effect on calls from HMRC Authorization...

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ismael shared this idea  ·  Sep 27, 2023

3. Queue's included in the Download User List File

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ismael shared this idea  ·  Jan 6, 2022

4. Permanent Fix for White screen Issue

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Ismael shared this idea  ·  Feb 9, 2022

5. Turn Off Alert For Emergency services may be limited or unavailable when pressing the dial pad

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ismael shared this idea  ·  Jan 3, 2022

6. Requesting to have a feature to hear engage tone/busy tone if the user has a call.

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ismael commented  ·  Jan 15, 2024  ·  Edit…  ·  Delete…

   having an option to select instead of announcement or voicemail to be just an engaged tone when call is engaged or when no one answered the call

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7. BT Feature Request : changing the address on the home page of the admin portal

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Access voicemail without pin from IP phone

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. Ability to Integrate BT Cloud Phone to Mactrix Order Software Machine

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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10. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    26 votes

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    Implemented  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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11. Custom ringtones for internal calls

    15 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn more: https://support.ringcentral.com/article-v2/Assigning-ringtones-for-incoming-calls-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=desktop_web

12. Ability to provision 3rd party non supported phones for BT accounts

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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13. Voicemail-to-text feature can be archived

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Remove missed call from queue members if answered

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this feature here.

15. Give a reminder when calls are in Park

    76 votes

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    Planned  ·  19 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. 3rd party calendar to be viewed through the RC App

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. regular user ext can use numbers in the auto receptionist as outbound caller id number for SMS

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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18. Account-Wide Holiday Settings and/or Holiday Templates

    253 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

19. Add Remote Control feature to RC Desktop App - Video

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    74 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminHarish (Senior Product Manager, RingCentral) responded

    Meeting participants can request remote desktop control while someone is sharing their screen, and the presenter approves with a click. This has been available for some time in video meetings on the desktop app. See Requesting and approving remote desktop control.