Settings and activity

55 results found

1. CXone Agent - Ability to view 'Coming Up' schedule events

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Melissa Hawkins commented  ·  Apr 14, 2025  ·  Edit…  ·  Delete…

   https://community.niceincontact.com/s/bridea/a5kUi0000001IKfIAM/cxone-agent-ability-to-view-coming-up-schedule-events

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   Melissa Hawkins shared this idea  ·  Apr 14, 2025

2. Ability to force agents back to Available Status from Dashboard

   8 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Melissa Hawkins supported this idea  ·  Apr 10, 2025

3. Site Specific Assignments For Contact Center Numbers In Service Portal

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   Melissa Hawkins shared this idea  ·  Apr 10, 2025

4. Adjust the Prompt repeat times of IVR menu

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Melissa Hawkins supported this idea  ·  Apr 2, 2025

5. Audit Trail Logging For Template Changes

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   Melissa Hawkins shared this idea  ·  Mar 20, 2025

6. Deleting Active Contacts In Bulk

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Melissa Hawkins shared this idea  ·  Mar 19, 2025

7. AAD Attribute mapping to License type for user accounts when auto provisioning with Azure

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   Melissa Hawkins supported this idea  ·  Mar 19, 2025

8. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   646 votes

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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9. run user status report

   46 votes

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   Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Melissa Hawkins supported this idea  ·  Mar 17, 2025

10. Max Agent Pop-up Alerts for Agents

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    Melissa Hawkins shared this idea  ·  Mar 11, 2025

11. Clearview Escalation Process

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Melissa Hawkins shared this idea  ·  Feb 14, 2025

12. Ringcentral Video option to pause or stop auto-call recording

    7 votes

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    Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Melissa Hawkins supported this idea  ·  Feb 12, 2025

13. Role-Based Toggle Visibility For SSO Enablement

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Melissa Hawkins shared this idea  ·  Jan 24, 2025

14. Customizing Faxes: Removing "@rcfax.com" domain from email to fax

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Melissa Hawkins shared this idea  ·  Jan 14, 2025

15. Enhance Agent States

    61 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Melissa Hawkins supported this idea  ·  Dec 31, 2024

16. Automatic Agent State As "Available" Upon Agent Login to Max

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Melissa Hawkins shared this idea  ·  Dec 31, 2024

17. presence for polycom

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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18. presence keys template for Polycom phones

    22 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Melissa Hawkins supported this idea  ·  Dec 6, 2024

19. RingCentral Call Queue Should Receive All Text Messages, Calls, Faxes, Emails, Etc.

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Melissa Hawkins supported this idea  ·  Dec 3, 2024

20. Text From Call Queue Direct Number

    24 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Melissa Hawkins supported this idea  ·  Dec 3, 2024