← RingCentral Ideas

Settings and activity

39 results found

  1. presence for polycom

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  2. presence keys template for Polycom phones

    19 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Melissa supported this idea  · 

  3. RingCentral Call Queue Should Receive All Text Messages, Calls, Faxes, Emails, Etc.

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Melissa supported this idea  · 

  4. Text From Call Queue Direct Number

    22 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Melissa supported this idea  · 

  5. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    161 votes
    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Melissa supported this idea  · 

  6. Disable "AI is taking notes" when on call

    137 votes
    34 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    Melissa supported this idea  · 

  7. Call queue texting

    18 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Melissa supported this idea  · 

  8. Ability to dial out while there is an incoming call

    86 votes
    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Melissa supported this idea  · 

  9. Warm Transfer to CCRN's

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Melissa supported this idea  · 

  10. Warm Transfer/ ask first - as only transfer option

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Melissa supported this idea  · 

  11. Integrated Company Directory Should Be Automatically Synced with Deskphones's Directory

    10 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Platform  ·  Admin →
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    Melissa supported this idea  · 

  12. IVR PROMPT THAT ALLOW CUSTOMER TO RECEIVED TEXT OR EMAIL

    3 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Admin →
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    Melissa supported this idea  · 

  13. Changing User's presence status as an Admin

    4 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Melissa supported this idea  · 

  14. Standard Template For Creating Salesforce Cases For CSMs, TAMs, Ps, and other departments when submitting cases to Advanced Support.

    1 vote
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Melissa shared this idea  · 

  15. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    98 votes
    Implemented  ·  12 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Melissa supported this idea  · 

  16. Sync RingCentral Desktop Application With RingCX

    188 votes
    Under Review  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Melissa shared this idea  · 

  17. Hide gifs in messages

    5 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Melissa supported this idea  · 

  18. Allowing warm transfers from Ring Central desktop to the Contact Center

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Melissa supported this idea  · 

  19. Permanent Customizable Tagging Setting in RingCentral

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Melissa shared this idea  · 
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