Settings and activity

50 results found

1. Deleting Active Contacts In Bulk

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Melissa shared this idea  ·  Mar 19, 2025

2. AAD Attribute mapping to License type for user accounts when auto provisioning with Azure

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Mar 19, 2025

3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   644 votes

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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4. run user status report

   44 votes

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   Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Mar 17, 2025

5. Max Agent Pop-up Alerts for Agents

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Melissa shared this idea  ·  Mar 11, 2025

6. Clearview Escalation Process

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Melissa shared this idea  ·  Feb 14, 2025

7. Ringcentral Video option to pause or stop auto-call recording

   7 votes

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   Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Feb 12, 2025

8. Role-Based Toggle Visibility For SSO Enablement

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   3 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Melissa shared this idea  ·  Jan 24, 2025

9. Customizing Faxes: Removing "@rcfax.com" domain from email to fax

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Melissa shared this idea  ·  Jan 14, 2025

10. Enhance Agent States

    59 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Dec 31, 2024

11. Automatic Agent State As "Available" Upon Agent Login to Max

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Melissa shared this idea  ·  Dec 31, 2024

12. presence for polycom

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    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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13. presence keys template for Polycom phones

    22 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Dec 6, 2024

14. RingCentral Call Queue Should Receive All Text Messages, Calls, Faxes, Emails, Etc.

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Dec 3, 2024

15. Text From Call Queue Direct Number

    23 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Dec 3, 2024

16. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    166 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Dec 3, 2024

17. Disable "AI is taking notes" when on call

    158 votes

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    37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    
    

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    
    

    Thank you!

    Melissa supported this idea  ·  Dec 3, 2024

18. Call queue texting

    18 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Dec 3, 2024

19. Ability to dial out while there is an incoming call

    90 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Dec 3, 2024

20. Warm Transfer to CCRN's

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Nov 8, 2024