Settings and activity

62 results found

1. Allow 911 Alert Recipients to Listen to 911 Call

   6 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bill Gay commented  ·  Aug 14, 2024  ·  Edit…  ·  Delete…

   Wings Financial needs this for 911 / Genesis to allow for more than one person to monitor calls if someone dials emergency services.

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   Bill Gay supported this idea  ·  Aug 14, 2024

2. Allow multiple supervisors to monitor a call simultaneously

   35 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Bill Gay commented  ·  Aug 14, 2024  ·  Edit…  ·  Delete…

   Wings Financial needs this for e911 / Genesis Call Monitoring - the customer uses this today with another provider who can allow more than one person to monitor 911 calls.

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   Bill Gay supported this idea  ·  Aug 14, 2024

3. Call monitoring

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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4. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

   253 votes

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   Planned  ·  87 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Bill Gay supported this idea  ·  May 13, 2024

5. Screen only external calls

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Bill Gay commented  ·  Jul 8, 2020  ·  Edit…  ·  Delete…

   Currently, call screening asks internal users to speak name when setting 'If Caller ID No Present.' The behavior should not prompt another internal user for this information.

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6. Allowing multiple IDPs for SSO

   1 vote

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bill Gay shared this idea  ·  May 10, 2021

7. Allowing outbound faxing by domain

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   0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Bill Gay shared this idea  ·  Mar 25, 2021

8. Shared Lines will not work with Polycom Sidecars which are needed to add presence line keys

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Bill Gay shared this idea  ·  Jul 8, 2020

9. API for Outbound User Email for Faxing

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   0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Bill Gay shared this idea  ·  Sep 3, 2020

10. Allow setting of credentials for Not Activated users if user doesn't activate their account

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bill Gay shared this idea  ·  May 6, 2021

11. Shared Lines on softphone apps

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Bill Gay shared this idea  ·  Apr 1, 2021

12. the ability to customize automatic recording announcements for in- and outbound calls per site.

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bill Gay shared this idea  ·  Jul 24, 2020

13. Allowing SIPREC to our pool of SBCs for Call Monitoring

    10 votes

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    Future Consideration  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Bill Gay shared this idea  ·  Feb 22, 2021

14. Ability to customize activation pages for new users

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Display the name of the called party when adding coworkers to your call flow or when forwarding all calls

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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16. Extend "Disable Auto Answering" enhancement to Call Queue numbers

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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17. Zero Destination for Physical Phones without Custom Config

    10 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Platform  ·  Delete…  ·  Admin →
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18. Streaming music to be played to users on hold; music needs to match what's being played in store

    17 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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19. International calls report

    20 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. CNAM for RingCentral Contact Center

    13 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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