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Settings and activity

64 results found

  1. Shared Fax Inbox in RC App for Departments

    8 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Bill Gay commented  · 

    Medica (healthcare) asked about this and has it today with their RightFax implementation - and needs it to be secure instead of email.

    Bill Gay supported this idea  · 

  2. Allow 911 Alert Recipients to Listen to 911 Call

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bill Gay commented  · 

    Wings Financial needs this for 911 / Genesis to allow for more than one person to monitor calls if someone dials emergency services.

    Bill Gay supported this idea  · 

  3. Allow multiple supervisors to monitor a call simultaneously

    37 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Bill Gay commented  · 

    Wings Financial needs this for e911 / Genesis Call Monitoring - the customer uses this today with another provider who can allow more than one person to monitor 911 calls.

    Bill Gay supported this idea  · 

  4. Call monitoring

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    259 votes

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    Planned  ·  88 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Bill Gay supported this idea  · 

  6. Screen only external calls

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Bill Gay commented  · 

    Currently, call screening asks internal users to speak name when setting 'If Caller ID No Present.' The behavior should not prompt another internal user for this information.

  7. Allowing outbound faxing by domain

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Bill Gay shared this idea  · 

  8. Allowing multiple IDPs for SSO

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bill Gay shared this idea  · 

  9. Shared Lines will not work with Polycom Sidecars which are needed to add presence line keys

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Bill Gay shared this idea  · 

  10. API for Outbound User Email for Faxing

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Bill Gay shared this idea  · 

  11. Allow setting of credentials for Not Activated users if user doesn't activate their account

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bill Gay shared this idea  · 

  12. Shared Lines on softphone apps

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Bill Gay shared this idea  · 

  13. the ability to customize automatic recording announcements for in- and outbound calls per site.

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bill Gay shared this idea  · 

  14. Allowing SIPREC to our pool of SBCs for Call Monitoring

    10 votes

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    Future Consideration  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Bill Gay shared this idea  · 

  15. Ability to customize activation pages for new users

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Display the name of the called party when adding coworkers to your call flow or when forwarding all calls

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  17. Extend "Disable Auto Answering" enhancement to Call Queue numbers

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  18. Zero Destination for Physical Phones without Custom Config

    10 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Platform  ·  Admin →
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  19. Streaming music to be played to users on hold; music needs to match what's being played in store

    17 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Admin →
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  20. Show Toll-free minute usage in Service Web

    46 votes

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    New  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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