Settings and activity

84 results found

1. Pulse for RingCX & RingSense for RingCX "Word Alert"

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Dec 13, 2023

2. Federate RingSense Accounts

   3 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Feb 20, 2024

3. Ability for managers to select which user scorecard is for

   9 votes

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   Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) commented  ·  Dec 29, 2023  ·  Edit…  ·  Delete…

   Allow Scorecards to be assigned by Team so that only scorecards relevant to the team are used on these interactions. This can be used in addition to the Tracker applied scorecard I offered in AHA SE-I-1848

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4. QM Report - Near End Disconnect with Sentiment Dashboard

   3 votes

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   Planned  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Feb 20, 2024

5. RingCX Call Details "Call Termination by Agent or Caller"

   54 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 10, 2024

6. RingCX Time Based Callback-in-Queue Offering

   30 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 12, 2024

7. RingSense Sentiment Playback Tracking/Pinpoint

   19 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 9, 2024

8. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

   26 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 25, 2024

9. Allow Camera Settings like to turn off Mirror

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Sep 4, 2020

10. Refresh SFDC APP

    2 votes

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    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Aug 26, 2020

11. Enable syncing of contact/address book across all users

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    128 votes

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    28 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more about managing the shared directory of external contacts here!

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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) commented  ·  Aug 21, 2020  ·  Edit…  ·  Delete…

    AT&T Native Dialer will require the use of a Corporate Directory, as opposed to how contacts are administered today (on a user basis).

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12. IVR Auto Recept Programmable Timeout and Destination Programming

    21 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Aug 25, 2020

13. RingSense Audit Trail

    11 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Mar 5, 2024

14. RingSense Auto & Manual Redaction

    10 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) commented  ·  Mar 5, 2024  ·  Edit…  ·  Delete…

    Screenshot of idea

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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Mar 5, 2024

15. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    10 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) commented  ·  Mar 5, 2024  ·  Edit…  ·  Delete…

    This is an excellent idea and its value can be carried over to RS4RCX

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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 5, 2024

16. Ability to remove/hide users from the directory/contact list

    62 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Resend Welcome Email to Super Admin after 48-hour expiration

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. See "Do Not Disturb" status (from Hard Phones) remotely

    13 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Analytics regarding Text Messaging/SMS

    249 votes

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    Future Consideration  ·  32 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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20. Ability to bypass IVR (to have humans answer phone) without creation of Custom Rule

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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