Settings and activity

84 results found

1. Ability to create Scorecard then attach trackers

   7 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Dec 29, 2023

2. Realtime Dashboard>Today's Calls to become Today's Interactions

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 10, 2024

3. Change 'Call History' to 'Interaction History' to include Digital

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 10, 2024

4. RingSense Sentiment Playback Tracking/Pinpoint

   19 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 9, 2024

5. QM Report - Near End Disconnect with Sentiment Dashboard

   3 votes

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   Planned  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Feb 20, 2024

6. RingCX Time Based Callback-in-Queue Offering

   36 votes

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   Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 12, 2024

7. RingCX Call Details "Call Termination by Agent or Caller"

   56 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 10, 2024

8. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

   26 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 25, 2024

9. Allow Camera Settings like to turn off Mirror

   1 vote

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Sep 4, 2020

10. Refresh SFDC APP

    2 votes

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    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Aug 26, 2020

11. Enable syncing of contact/address book across all users

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    128 votes

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    28 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn more about managing the shared directory of external contacts here!

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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) commented  ·  Aug 21, 2020  ·  Edit…  ·  Delete…

    AT&T Native Dialer will require the use of a Corporate Directory, as opposed to how contacts are administered today (on a user basis).

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12. IVR Auto Recept Programmable Timeout and Destination Programming

    21 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Aug 25, 2020

13. RingSense Audit Trail

    11 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Mar 5, 2024

14. RingSense Auto & Manual Redaction

    10 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) commented  ·  Mar 5, 2024  ·  Edit…  ·  Delete…

    Screenshot of idea

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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Mar 5, 2024

15. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    10 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) commented  ·  Mar 5, 2024  ·  Edit…  ·  Delete…

    This is an excellent idea and its value can be carried over to RS4RCX

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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 5, 2024

16. Ability to remove/hide users from the directory/contact list

    62 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Resend Welcome Email to Super Admin after 48-hour expiration

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. See "Do Not Disturb" status (from Hard Phones) remotely

    13 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Analytics regarding Text Messaging/SMS

    250 votes

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    Future Consideration  ·  32 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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20. Ability to bypass IVR (to have humans answer phone) without creation of Custom Rule

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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