Settings and activity

238 results found

1. Position in Queue, Estimated wait time, and Call queue caller call back feature

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   40 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Susan supported this idea  ·  Oct 11, 2024

2. Enable Admin Portal to view and change users ability to "Accept Queue Calls"

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 11, 2024

3. Ability to create Analytics reports that will tell when a member log in/log out from the call queue

   11 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 11, 2024

4. Abandoned calls in performance report but call are being forwarded to an external number

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 11, 2024

5. HUD List Vertical Format vs Horizontal Format option

   48 votes

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   New  ·  10 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 4, 2024

6. Additional Filtering Options for Call Log

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan shared this idea  ·  Oct 4, 2024

7. Ability to Restrict Call Log Reporting for Roles

   3 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 4, 2024

8. Non-Super Admin users can elevate themselves to a Super Admin.

   95 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Jul 11, 2024

9. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   156 votes

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   Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Jul 11, 2024

10. Multiple recipient for faxes and SMS

    257 votes

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    Under Review  ·  45 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Jul 11, 2024

11. Shared SMS were multiple users can receive and send SMS on specific number

    1,444 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Jul 11, 2024

12. Ring all together

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Susan shared this idea  ·  Jul 11, 2024

13. SMS Logs Filter by Department

    4 votes

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    1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Susan shared this idea  ·  Mar 26, 2024

14. drill down on a report for accurate missed calls on call queue

    5 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

15. Reporting Capability on IVR Menu for key presses

    87 votes

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    Planned  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

16. Missed calls to queue showing up as "Answered Elsewhere"

    47 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

17. Live report access for users that is not a Super Admin

    15 votes

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    2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

18. Missed call report that shows all available users at the time of the missed call.

    44 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

19. Generate a report on a date range but only on specific time of the day

    45 votes

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    7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

20. To have the option to set a label for a phone number to show in the call logs.

    7 votes

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    2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024