Settings and activity

238 results found

1. Position in Queue, Estimated wait time, and Call queue caller call back feature

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Susan supported this idea  ·  Oct 11, 2024

2. Enable Admin Portal to view and change users ability to "Accept Queue Calls"

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 11, 2024

3. Ability to create Analytics reports that will tell when a member log in/log out from the call queue

   11 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 11, 2024

4. Abandoned calls in performance report but call are being forwarded to an external number

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 11, 2024

5. HUD List Vertical Format vs Horizontal Format option

   48 votes

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   New  ·  10 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 4, 2024

6. Additional Filtering Options for Call Log

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan shared this idea  ·  Oct 4, 2024

7. Ability to Restrict Call Log Reporting for Roles

   3 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 4, 2024

8. Non-Super Admin users can elevate themselves to a Super Admin.

   95 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Jul 11, 2024

9. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   147 votes

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   Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Jul 11, 2024

10. Multiple recipient for faxes and SMS

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    Under Review  ·  42 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Jul 11, 2024

11. Shared SMS were multiple users can receive and send SMS on specific number

    1,359 votes

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    315 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    Thank you!

    Susan supported this idea  ·  Jul 11, 2024

12. Ring all together

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Susan shared this idea  ·  Jul 11, 2024

13. SMS Logs Filter by Department

    4 votes

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    1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Susan shared this idea  ·  Mar 26, 2024

14. drill down on a report for accurate missed calls on call queue

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

15. Reporting Capability on IVR Menu for key presses

    83 votes

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    Planned  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

16. Missed calls to queue showing up as "Answered Elsewhere"

    47 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

17. Live report access for users that is not a Super Admin

    15 votes

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    2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

18. Missed call report that shows all available users at the time of the missed call.

    44 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

19. Generate a report on a date range but only on specific time of the day

    45 votes

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    7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024

20. To have the option to set a label for a phone number to show in the call logs.

    7 votes

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    2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Mar 19, 2024