Settings and activity

45 results found

1. Hud should display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user ext

   8 votes

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   1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  Oct 7, 2024

2. Mobile/Desktop App - Automatic Hold After Transfer

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  Aug 27, 2024

3. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

   24 votes

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   3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thanks for your feedback, we've now added this feature as part of our upcoming roadmap.

   Mel shared this idea  ·  Jul 19, 2024

4. Remove missed call from queue members if answered

   219 votes

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   29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this feature here.

   Mel supported this idea  ·  Jun 25, 2024

5. ring ex verbal prompt or whisper - option to turn off

   9 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  May 10, 2024

6. Shared SMS were multiple users can receive and send SMS on specific number

   1,355 votes

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   315 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   Thank you!

   Mel supported this idea  ·  Apr 11, 2024

7. Fax only

   5 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  Apr 8, 2024

8. Direct call from the extension send voicemail to call queue extensions

   5 votes

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   0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Mel supported this idea  ·  Mar 15, 2024

9. Add a location filter for received calls in Analytics.

   1 vote

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mel shared this idea  ·  Nov 2, 2023

10. Video calling should also be a feature of Yealink phones with cameras.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Mel shared this idea  ·  Nov 7, 2023

11. Add Viking Door Intercom Box as supported device for Paging

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Mel shared this idea  ·  Nov 15, 2023

12. Ability to confirm Expressed Link - Email on other PC while on remote.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mel shared this idea  ·  Dec 11, 2023

13. Changing the Main Super Admin to another existing extension

    62 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Fax transmission notification to include copy of fax.

    78 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Caller ID name should be visible for Toll Free

    141 votes

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    Future Consideration  ·  29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. Backup and Restore Point for Admin Portal setup data.

    19 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminJessica H. (Admin, RingCentral) responded

    RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately.

17. Use same text to speech technology for custom voicemail greetings etc.

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Unable to receive groups SMS for T-mobile numbers

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Set a specific extension for Intercom

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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20. Additional Key Presses in IVR Menu

    13 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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