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70 results found

  1. Granular Outbound Caller ID (OBCID) Restrictions & Group-Based Controls in RingEX

    13 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kim supported this idea  · 

  2. More Granular User Caller ID Permissions

    5 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kim commented  · 

    This is available now. You can choose caller ID restrictions in the Outbound calls/faxes section under the User.

  3. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

    23 votes

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    New  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kim commented  · 

    This is currently available; you can choose to allow or restrict access to CCRNs as CallerID.

  4. Allow admins access to HUD on each user's setup

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Kim supported this idea  · 

  5. Ability for Super Admins to enable users on Not Activated Status

    12 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kim supported this idea  · 

  6. Colour options for beer emojis

    17 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Kim supported this idea  · 

  7. SCIM Email Mapping

    3 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Kim supported this idea  · 

  8. Change display name for video calls

    11 votes

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    New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Kim supported this idea  · 

  9. Persistent Login for RingCX Salesforce Agent

    17 votes

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    Implemented  ·  3 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Kim supported this idea  · 

  10. RingCX Agent: Ability to Modify Voice Connection Options for Agents

    11 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Kim supported this idea  · 

  11. Allowing warm transfers from Ring Central desktop to the Contact Center

    39 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Kim supported this idea  · 

  12. Name or number of the RingCX user should show as caller ID if they call RingEX internally

    29 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Kim supported this idea  · 

  13. Permission individual users to choose their outgoing number for specific calls, from any site in a multisite setup.

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Kim supported this idea  · 

  14. RingSense Trackers and Tags being customized per department/team or user.

    18 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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    Planned  ·  Sushant Hiray responded

    Thank you for your feedback! We’re happy to share that this feature is planned and will be available to your account by the end of this quarter.

    We appreciate your patience and continued support as we work to bring this enhancement to you soon.

    Kim supported this idea  · 

  15. Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word

    28 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Kim supported this idea  · 

  16. Analytics report for IVR key presses

    106 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Kim supported this idea  · 

  17. Exporting detailed IVR flow including the user extensions phone number

    5 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Admin →
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    Kim supported this idea  · 

  18. Schedule report for QoS calls data

    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Admin →
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    Kim supported this idea  · 

  19. Pull QoS call score via API

    28 votes

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    New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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  20. Disable free accounts on specific domains

    15 votes

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    New  ·  4 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Kim commented  · 

    https://support.ringcentral.com/article-v2/Setting-up-how-users-sign-up-for-or-are-invited-to-RingCentral.html?brand=RingCentral&product=RingEX&language=en_US

    You can do this on your own account; anyone with App admin access can do so.

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