Settings and activity

53 results found

1. Granular Admin Controls for ACE Icon Visibility in RingCentral App

   7 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Josh commented  ·  Aug 20, 2026  ·  Edit…  ·  Delete…

   We would also like this feature. We don't want individual non-manager users to see their own call analysis. We want only supervisors, managers, and admins to see call analysis and have access to ACE's insights.

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   Josh supported this idea  ·  Aug 20, 2026

2. exclude internal calls from syncing to CRM

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Edit…  ·  Delete…  ·  Admin →
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   Josh shared this idea  ·  Aug 19, 2026

3. Improve RingSense/ACE Caller Identification: Distinguish External Employee Calls from Customer Calls

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Aug 19, 2026

4. Option for the system to exclude short-duration calls from being automatically scored

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Aug 19, 2026

5. Ability to exclude internal calls from automatic call recording

   55 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Aug 19, 2026

6. AI Receptionist_ Speed of response

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   New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Jul 27, 2026

7. New Skill Request: Send Emails

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Jul 27, 2026

8. AI Receptionist Call Notes and Summary Output

   28 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Jul 27, 2026

9. Email AI Receptionist Call History Summary After Each Call

   48 votes

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   New  ·  7 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Jul 27, 2026

10. Support DTMF Extension Dialing Within AI Receptionist

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Josh supported this idea  ·  Jul 27, 2026

11. Enable/Disable "Auto log text" globally in RingCentral for Hubspot

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    Planned  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Josh commented  ·  Apr 8, 2026  ·  Edit…  ·  Delete…

    Can't trust that users will always enable this, especially with a large work force!

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    Josh supported this idea  ·  Apr 8, 2026

12. RingSense - Change Audio settings

    7 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Josh supported this idea  ·  Apr 7, 2026

13. Call recordings in Stereo

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Josh supported this idea  ·  Apr 3, 2026

14. Dual channel (stereo) recordings

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    11 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Josh supported this idea  ·  Apr 3, 2026

15. Disable Call recording announcement

    71 votes

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    New  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Josh supported this idea  ·  Apr 3, 2026

16. Recordings - Please record in Stereo instead of Mono

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    Future Consideration  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Josh supported this idea  ·  Apr 3, 2026

17. Integrate Microsoft Copilot with RingCentral

    5 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Josh supported this idea  ·  Feb 20, 2026

18. Start an on-demand call recording through HUD

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Josh shared this idea  ·  Sep 21, 2021

19. User setting to show current call detail (phone number) or just presence status only in HUD

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Josh shared this idea  ·  Feb 23, 2021

20. Admin can change other users' presence status and presence message

    30 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Josh shared this idea  ·  Feb 25, 2021