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Enable Merge calls when Deskphone Pairing is enabled

Enable Merge calls when Deskphone Pairing is enabled

The customer is requesting the ability to use the Merge Call feature while Deskphone Pairing is enabled. Currently, it appears that this functionality is unavailable or limited when the deskphone is paired with the RingCentral app.

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Elijah shared this idea  ·   ·  Report…  ·  Admin →
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  • Gustavo commented  ·   ·  Report

    Merging calls is important as it allows me to connect the call to another extentsion, give a brief description of the call and leave the call after a confirming the callers are talking.

  • Jessica commented  ·   ·  Report

    This will reduce calls being dropped. Having to repeat ourselves. And having callers tell the other person: "oh who's this, I just got transferred" without an introduction or ensuring the call fully went through.

  • Griselda commented  ·   ·  Report

    CRITICAL-

    PREVENTS:

    Repeating information

    Misunderstandings

    Reduces Frustration

    People don’t like being transferred without warning.
    Introducing them:

    Makes the transition smoother

    Shows you value their time

    Avoids making them repeat their story

  • Jenna commented  ·   ·  Report

    It will be nice to be able to merge a call just like we use to be able to. That made the process so much easier than it is now

  • Ruby commented  ·   ·  Report

    This is an essential feature that in my opinion will help make transferring calls beneficial to our day-to-day tasks.

  • Joe commented  ·   ·  Report

    very critical for our line of business

  • Leslie commented  ·   ·  Report

    Very Critical for my role with Dr. Silva.

  • Patricia commented  ·   ·  Report

    very critical for our line of business

  • Evelyn commented  ·   ·  Report

    This is critical for my role. I need to have the ability to merge calls.

  • Mickie commented  ·   ·  Report

    Yes, this would mimic same functionality we had before.

  • RC Test commented  ·   ·  Report

    This is a critical feature enhancement we need. Most of our users have phones paired, and its impacting us. Our providers want to have more than 1 person on the line without creating a meeting.