Settings and activity

90 results found

1. Enable Merge calls when Deskphone Pairing is enabled

   54 votes

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   New  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Mar 31, 2026

2. Support for SSO across multiple Entra ID tenants.

   135 votes

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   Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Mar 31, 2026

3. Add external contacts to desk phones using Desktop App HUD

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Mar 31, 2026

4. Share video cloud recording with external parties

   130 votes

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   Planned  ·  18 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Mar 24, 2026

5. RingCentral Video: ability to rename a participant during a RCV meeting

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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6. call recording greeting message using text-to-speech

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Aug 25, 2025

7. Use same text to speech technology for custom voicemail greetings etc.

   21 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Aug 25, 2025

8. Text to Speech for voice mail greeting

   28 votes

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   Future Consideration  ·  3 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Aug 25, 2025

9. Shared SMS were multiple users can receive and send SMS on specific number

   1,443 votes

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   340 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   Thank you!

   StrategiCom supported this idea  ·  Aug 8, 2025

10. email client in RC app like Zoom

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    StrategiCom shared this idea  ·  Apr 17, 2025

11. RingSense: Pull in/Filter Calls based on Duration

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    58 votes

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    4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

    Key benefits of this feature include:

    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

    StrategiCom supported this idea  ·  Apr 16, 2025

12. Silence Transcribing Announcement

    77 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Apr 16, 2025

13. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    88 votes

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    Planned  ·  17 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Apr 16, 2025

14. ability to automatically turn on RingCentral's Do Not Disturb (DND) feature when a user has any type of meeting (Teams, RingCentral itse...

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Mar 6, 2025

15. Set Do Not Disturb when RCV, Teams, Zoom or WebEx meetings in progress

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Mar 6, 2025

16. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    219 votes

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    38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239
    StrategiCom supported this idea  ·  Mar 6, 2025

17. Missed call report that shows all available users at the time of the missed call.

    44 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Oct 22, 2024

18. Performance report refresh rate

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    9 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Oct 22, 2024

19. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    49 votes

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    6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Oct 22, 2024

20. Analytics report for IVR key presses

    75 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Oct 22, 2024