Settings and activity

97 results found

1. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Aug 6, 2025

2. Ability to see Logged out agents in RingCX Real time Dashboard

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jul 28, 2025

3. Mobile app as endpoint of RingCX

   25 votes

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   Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jul 25, 2025

4. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jul 24, 2025

5. Syncing of RingCx and RingEx Status Bi-Directional

   17 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jonalyn shared this idea  ·  Jul 23, 2025

6. Development Plan Ringsense

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jul 22, 2025

7. rearrange or customize icons in the HU

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   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jul 10, 2025

8. message data export

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jonalyn shared this idea  ·  Jul 8, 2025

9. Set Speed Dial using RingCentral App

   8 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jul 1, 2025

10. Quality of Service (QoS) Portal for RingCX Calls

    58 votes

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    New  ·  10 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jun 30, 2025

11. RingCX ADMX template for browser group policy

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jun 20, 2025

12. Set ringcentral mobile app as default app for calling for IOS

    14 votes

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    New  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jun 16, 2025

13. Option to Control Agent Call Ring Behavior Upon Decline

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Jun 11, 2025

14. Access Analytics Reports and Call Queue Admin without changing the role and permission

    9 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jun 9, 2025

15. Download a Report Showing User Permissions / Settings

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jun 5, 2025

16. Admin Report of User Settings

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jun 5, 2025

17. Role and Permissions Report

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jun 5, 2025

18. RingCX Outbound SMS -- Cannot see messages until they are replied to

    6 votes

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    Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jonalyn commented  ·  Jun 3, 2025  ·  Edit…  ·  Delete…

    At this time, the RingCX platform does not provide a way to view or search for specific outbound SMS messages by phone number once they’ve been sent. While the Outbound Queue may confirm that a message was dispatched, there is currently no visibility into the message content or delivery details within RingCX itself.

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    Jonalyn supported this idea  ·  Jun 3, 2025

19. Disable Call Monitoring Notification

    17 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jun 3, 2025
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    Jonalyn commented  ·  Jun 3, 2025  ·  Edit…  ·  Delete…

    When creating a Call Monitoring group in the RingCentral Admin Portal, users assigned as "can be monitored" receive a system-generated email stating:

    "An administrator of the RingCentral phone system has given the following person permissions to monitor your calls."

    Administrators have expressed concern about this notification and are requesting the ability to disable or suppress this message, especially in environments where monitoring is standard operating procedure.

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20. Email Notifications received by Users after being added for Automatic Call Recording should have an option for it to be disabled on the ...

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn commented  ·  Jun 3, 2025  ·  Edit…  ·  Delete…

    When creating a Call Monitoring group in the RingCentral Admin Portal, users assigned as "can be monitored" receive a system-generated email stating:

    "An administrator of the RingCentral phone system has given the following person permissions to monitor your calls."

    Administrators have expressed concern about this notification and are requesting the ability to disable or suppress this message, especially in environments where monitoring is standard operating procedure.

    Save Submitting...