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97 results found

  1. Accessing AI Transcripts for Queue Calls

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Jonalyn supported this idea  · 

  2. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Jonalyn supported this idea  · 

  3. Ability to see Logged out agents in RingCX Real time Dashboard

    14 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jonalyn supported this idea  · 

  4. Mobile app as endpoint of RingCX

    26 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jonalyn supported this idea  · 

  5. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Jonalyn supported this idea  · 

  6. Sync RingCentral Desktop Application With RingCX

    288 votes

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    Planned  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jonalyn commented  · 

    Customer requests syncing of RingCx and RingEx call statuses. Currently, when an agent is on a RingEx call, RingCx correctly sends incoming calls to voicemail. However, if the agent is on a RingCx call and receives a RingEx (DID) call, the RingEx call still rings through, not recognizing the agent as busy. The customer would like both platforms to recognize when an agent is on a call—regardless of which system—so that call handling (like call waiting or voicemail routing) works consistently and avoids disruptions.

    Jonalyn supported this idea  · 

  7. Development Plan Ringsense

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jonalyn supported this idea  · 

  8. rearrange or customize icons in the HU

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Jonalyn supported this idea  · 

  9. message data export

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jonalyn shared this idea  · 

  10. Set Speed Dial using RingCentral App

    8 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jonalyn supported this idea  · 

  11. Quality of Service (QoS) Portal for RingCX Calls

    66 votes

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    New  ·  11 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jonalyn supported this idea  · 

  12. RingCX ADMX template for browser group policy

    5 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Jonalyn supported this idea  · 

  13. Set ringcentral mobile app as default app for calling for IOS

    14 votes

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    New  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Jonalyn supported this idea  · 

  14. Option to Control Agent Call Ring Behavior Upon Decline

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Jonalyn shared this idea  · 

  15. Access Analytics Reports and Call Queue Admin without changing the role and permission

    10 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Jonalyn supported this idea  · 

  16. Download a Report Showing User Permissions / Settings

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jonalyn supported this idea  · 

  17. Admin Report of User Settings

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jonalyn supported this idea  · 

  18. Role and Permissions Report

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jonalyn supported this idea  · 

  19. RingCX Outbound SMS -- Cannot see messages until they are replied to

    6 votes

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    Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Jonalyn commented  · 

    At this time, the RingCX platform does not provide a way to view or search for specific outbound SMS messages by phone number once they’ve been sent. While the Outbound Queue may confirm that a message was dispatched, there is currently no visibility into the message content or delivery details within RingCX itself.

    Jonalyn supported this idea  · 

  20. Disable Call Monitoring Notification

    19 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jonalyn supported this idea  · 
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    Jonalyn commented  · 

    When creating a Call Monitoring group in the RingCentral Admin Portal, users assigned as "can be monitored" receive a system-generated email stating:

    "An administrator of the RingCentral phone system has given the following person permissions to monitor your calls."

    Administrators have expressed concern about this notification and are requesting the ability to disable or suppress this message, especially in environments where monitoring is standard operating procedure.

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