Settings and activity

110 results found

1. To Have Start and End Time Attributes in RingCX for Salesforce

   7 votes

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   Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Sep 17, 2025

2. Mark email that did not have an agent reply as "Solved" rather than "Ignored"

   11 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Sep 16, 2025

3. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

   29 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Sep 13, 2025

4. retrieving deleted SMS

   25 votes

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   New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Sep 12, 2025

5. Call Transcription functionality + API capabilities

   10 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Sep 10, 2025

6. DELETE (ON ALL INCOMING) - Prompt me to press 1 before connecting the call

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Sep 6, 2025

7. To show all numbers in Analytics

   5 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Sep 4, 2025

8. Ability to export international calling list from the Admin Portal

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Sep 4, 2025

9. Enable AI transcription on Desk phone

   274 votes

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   Planned  ·  75 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Aug 27, 2025

10. RingCentral SMS integration with HubSpot to include photo-only messages.

    10 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Aug 20, 2025

11. Disable Overall AI Assistant

    29 votes

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    New  ·  9 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Aug 15, 2025

12. 911 through RingCentral

    6 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Aug 15, 2025

13. Faxing Support for RingCentral Limited Extension

    7 votes

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    0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Aug 14, 2025

14. Manager Access to Automatic Call Notes (AI Transcript) for Other Users

    35 votes

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    New  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Aug 12, 2025

15. Accessing AI Transcripts for Queue Calls

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Aug 12, 2025

16. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Aug 6, 2025

17. Ability to see Logged out agents in RingCX Real time Dashboard

    16 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jul 28, 2025

18. Mobile app as endpoint of RingCX

    35 votes

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    Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jul 25, 2025

19. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jul 24, 2025

20. Sync RingCentral Desktop Application With RingCX

    318 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jonalyn commented  ·  Jul 23, 2025  ·  Edit…  ·  Delete…

    Customer requests syncing of RingCx and RingEx call statuses. Currently, when an agent is on a RingEx call, RingCx correctly sends incoming calls to voicemail. However, if the agent is on a RingCx call and receives a RingEx (DID) call, the RingEx call still rings through, not recognizing the agent as busy. The customer would like both platforms to recognize when an agent is on a call—regardless of which system—so that call handling (like call waiting or voicemail routing) works consistently and avoids disruptions.

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    Jonalyn supported this idea  ·  Jan 15, 2025