Settings and activity

84 results found

1. Access Analytics Reports and Call Queue Admin without changing the role and permission

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jun 9, 2025

2. Download a Report Showing User Permissions / Settings

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jun 5, 2025

3. Admin Report of User Settings

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jun 5, 2025

4. Role and Permissions Report

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jun 5, 2025

5. RingCX Outbound SMS -- Cannot see messages until they are replied to

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jonalyn commented  ·  Jun 3, 2025  ·  Edit…  ·  Delete…

   At this time, the RingCX platform does not provide a way to view or search for specific outbound SMS messages by phone number once they’ve been sent. While the Outbound Queue may confirm that a message was dispatched, there is currently no visibility into the message content or delivery details within RingCX itself.

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   Jonalyn supported this idea  ·  Jun 3, 2025

6. Disable Call Monitoring Notification

   16 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jun 3, 2025
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   Jonalyn commented  ·  Jun 3, 2025  ·  Edit…  ·  Delete…

   When creating a Call Monitoring group in the RingCentral Admin Portal, users assigned as "can be monitored" receive a system-generated email stating:

   "An administrator of the RingCentral phone system has given the following person permissions to monitor your calls."

   Administrators have expressed concern about this notification and are requesting the ability to disable or suppress this message, especially in environments where monitoring is standard operating procedure.

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7. Email Notifications received by Users after being added for Automatic Call Recording should have an option for it to be disabled on the ...

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn commented  ·  Jun 3, 2025  ·  Edit…  ·  Delete…

   When creating a Call Monitoring group in the RingCentral Admin Portal, users assigned as "can be monitored" receive a system-generated email stating:

   "An administrator of the RingCentral phone system has given the following person permissions to monitor your calls."

   Administrators have expressed concern about this notification and are requesting the ability to disable or suppress this message, especially in environments where monitoring is standard operating procedure.

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8. AI follow-up emails in RingSense CX

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   8 votes

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  May 15, 2025

9. SIP Header Push for Canada Accounts

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Apr 30, 2025

10. Bulk deletion of voicemails in the queue for Max Agent users.

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Apr 22, 2025

11. Viewing Agent Email Responses in RingCX

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Apr 21, 2025

12. Ability to Move Users Between Groups in RingCX

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    New  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Apr 14, 2025

13. Support the new Yealink WH66 DECT Headset series

    18 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Apr 8, 2025

14. Allow users to pickup a call ringing on another Extension

    11 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Apr 7, 2025

15. Capability to see other user's incoming calls in your desk phone and answer it on their behalf if the user was out of the office

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Apr 7, 2025

16. Allow to answer incoming call from other user using RingCentral App

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Apr 7, 2025

17. Hide SFTP credentials in the RingCX Recording Delivery

    7 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Feb 14, 2025

18. Sync RingCentral Desktop Application With RingCX

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jan 15, 2025

19. live transfer/warm transfer from a merged call

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Dec 27, 2024

20. Ability to download phone numbers in number inventory

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Dec 20, 2024