Settings and activity

108 results found

1. retrieving deleted SMS

   24 votes

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   New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Sep 12, 2025

2. Call Transcription functionality + API capabilities

   9 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Sep 10, 2025

3. DELETE (ON ALL INCOMING) - Prompt me to press 1 before connecting the call

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Sep 6, 2025

4. To show all numbers in Analytics

   5 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Sep 4, 2025

5. Ability to export international calling list from the Admin Portal

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Sep 4, 2025

6. Enable AI transcription on Desk phone

   258 votes

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   Planned  ·  71 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Aug 27, 2025

7. RingCentral SMS integration with HubSpot to include photo-only messages.

   10 votes

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   New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jonalyn shared this idea  ·  Aug 20, 2025

8. Disable Overall AI Assistant

   27 votes

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   New  ·  8 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Aug 15, 2025

9. 911 through RingCentral

   6 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Aug 15, 2025

10. Faxing Support for RingCentral Limited Extension

    7 votes

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    0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Aug 14, 2025

11. Manager Access to Automatic Call Notes (AI Transcript) for Other Users

    23 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Aug 12, 2025

12. Accessing AI Transcripts for Queue Calls

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Aug 12, 2025

13. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Aug 6, 2025

14. Ability to see Logged out agents in RingCX Real time Dashboard

    15 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jul 28, 2025

15. Mobile app as endpoint of RingCX

    28 votes

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    Under Review  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jul 25, 2025

16. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jul 24, 2025

17. Sync RingCentral Desktop Application With RingCX

    304 votes

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    Planned  ·  26 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jonalyn commented  ·  Jul 23, 2025  ·  Edit…  ·  Delete…

    Customer requests syncing of RingCx and RingEx call statuses. Currently, when an agent is on a RingEx call, RingCx correctly sends incoming calls to voicemail. However, if the agent is on a RingCx call and receives a RingEx (DID) call, the RingEx call still rings through, not recognizing the agent as busy. The customer would like both platforms to recognize when an agent is on a call—regardless of which system—so that call handling (like call waiting or voicemail routing) works consistently and avoids disruptions.

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    Jonalyn supported this idea  ·  Jan 15, 2025

18. Development Plan Ringsense

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jul 22, 2025

19. rearrange or customize icons in the HU

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    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jul 10, 2025

20. message data export

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Jul 8, 2025