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Settings and activity

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  1. 9 votes

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    Craig supported this idea  · 
  2. 1 vote

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    Craig shared this idea  · 
  3. 2 votes

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    Craig shared this idea  · 
  4. 171 votes

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    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later…
  5. 171 votes

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  6. 7 votes

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  7. 8 votes

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  8. 14 votes

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    An error occurred while saving the comment
    Craig commented  · 

    Through the reporting and analytics portal, there is no resource to track international calls from our tenant. This will be important for billing purposes as we don't currently utilize user-based codes for this.

  9. 14 votes

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  10. 62 votes

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  11. 207 votes

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    Craig commented  · 

    There are great insights in the Analytics portal but there is nothing that shows SMS traffic. With the 10DLC TCR effort, it would be great to see who is using the feature and what kind of stats and trends there are behind the traffic.

  12. 18 votes

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  13. 39 votes

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    Craig commented  · 

    When rebooting a laptop/desktop, it would be helpful to auto-launch the RingCentral application in minimized mode. Have it open in the tray without splashing it across the desktop.