← RingCentral Ideas

Settings and activity

25 results found

  1. Improve the overall expereince of National and International whitelisting

    58 votes
    6 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Craig supported this idea  · 

  2. Ability to download bulk users on SMS campaign

    23 votes
    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Craig supported this idea  · 

  3. Site specific directory, Hide the company directory from specific users only

    86 votes
    5 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Craig supported this idea  · 

  4. Allow Administrator to disable "Auto-answer call" feature

    89 votes
    New  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Craig supported this idea  · 

  5. Calendar Presence Is On | O365 Outlook Calendar

    16 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Craig commented  · 

    This would be tremendously helpful for our faculty who cannot be disturbed with phone calls during class. If Outlook says I'm busy, my phone should not ring. Or give me a setting to choose between a DND status or In Meeting status (accepting calls).

    Craig supported this idea  · 

  6. Automatically add new RingCentral numbers to TCR Campaign

    21 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Craig supported this idea  · 

  7. Increase TCR Filters, to include sites and departments

    24 votes
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Craig supported this idea  · 

  8. Filter through SMS campaign numbers

    38 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Craig supported this idea  · 

  9. Search functionality to find number in TCR Campaigns

    21 votes
    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
    How important is this to you?
    Craig supported this idea  · 

  10. Missed calls to queue showing up as "Answered Elsewhere"

    42 votes
    Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
    How important is this to you?
    Craig supported this idea  · 

  11. Call should not be detected as missed if it was answered elsewhere

    48 votes
    New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Craig supported this idea  · 

  12. Obtain ITAR Compliancy for RCV & RCM

    5 votes
    Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
    Craig supported this idea  · 

  13. Multi-Site Directory

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Craig supported this idea  · 

  14. Cannot add expansion module due to firmware change.

    1 vote
    0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
    How important is this to you?
    Craig shared this idea  · 

  15. Access to personal contacts during a call transfer

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Craig shared this idea  · 

  16. Retain Caller ID information regardless of blind/warm transfer type

    207 votes
    20 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

  17. Multiple Voicemail Greetings

    192 votes
    Future Consideration  ·  50 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  18. Create Audit Option to know if users use their RingCentral Account

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  19. Feature to Enable: Only Super Admin Should Create Support Cases

    8 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  20. International Calls Report please

    20 votes
    Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Craig commented  · 

    Through the reporting and analytics portal, there is no resource to track international calls from our tenant. This will be important for billing purposes as we don't currently utilize user-based codes for this.

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