Settings and activity
15 results found
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54 votes
An error occurred while saving the comment -
69 votes
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377 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating… -
35 votes
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15 votes
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106 votesUnder Review ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
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8 votes
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5 votes
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151 votes
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348 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
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180 votes
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6 votes
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18 votes
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77 votes
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260 votes
An error occurred while saving the comment 
Harut
commented
As a healthcare organization, it is very important for us to have the ability to customize the cover page of our faxes for each fax we send out, such as specifying things like ATTN TO and so far we do not have a way to make those modifications within either the mobile or desktop apps. Please add this functionality ASAP as I am sure many other organizations will greatly benefit from it.
An error occurred while saving the comment Harut
commented
Also would like to bump this and second it: the ability to custom the fax cover page, especially the to and from sections are very vital to our organization. Please add that functionality!
Super admins should be able to have access to see the texts other users have sent. For example, we can already listen to voicemails from other users, but we cannot see texts and faxes sent by users. This is problematic because it does not allow for quality control and oversight by management unless we log in with an employee's account.