Settings and activity

49 results found

1. International Toll-free number calling

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Elijah Caridad supported this idea  ·  Jun 6, 2024

2. Admin User enable to Reset user extension PIN all at once

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Elijah Caridad supported this idea  ·  Jun 5, 2024

3. Option to turn off the ability to receive calls from External number

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Elijah Caridad supported this idea  ·  Jun 5, 2024

4. Disable 2fa on a user level

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Elijah Caridad supported this idea  ·  Jun 3, 2024

5. Custom Caller ID list

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   1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Elijah Caridad supported this idea  ·  May 31, 2024

6. Automated SMS on the phone number left by customer on voicemail

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   0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Elijah Caridad supported this idea  ·  May 29, 2024

7. Remove missed call from queue members if answered

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   25 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this feature here.

   Elijah Caridad supported this idea  ·  May 24, 2024

8. Remove Guest User in RC app/Admin Portal

   20 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Elijah Caridad supported this idea  ·  May 20, 2024

9. Delete past meetings

   5 votes

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   Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Elijah Caridad supported this idea  ·  May 15, 2024

10. Export List Audio Conference Host/Participant Codes

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Elijah Caridad supported this idea  ·  May 10, 2024

11. Increase Welcome email validity to 14 days

    16 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Elijah Caridad supported this idea  ·  May 8, 2024

12. Enhanced Call Log view

    2 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Elijah Caridad shared this idea  ·  May 1, 2024
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    Elijah Caridad commented  ·  May 1, 2024  ·  Edit…  ·  Delete…

    We request separate call logs for each call instance. For example, when a call is answered by the operator and then transferred to a different extension, the current call log displays the total duration of the call from the operator to the transferred extension.

    We desire a separate call log that shows the duration for when the call was answered by the operator and when it was transferred to an extension.

    Save Submitting...

13. Encryption for Text Messages

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Elijah Caridad supported this idea  ·  May 1, 2024

14. Voicemail to text with numerals

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Elijah Caridad supported this idea  ·  Apr 22, 2024

15. Filter company contacts by site

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Elijah Caridad supported this idea  ·  Apr 22, 2024

16. HUD for iOS mobile app

    66 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Elijah Caridad supported this idea  ·  Mar 19, 2024

17. Call User Note Feature to track call details / description in real time - for traffic management call centers

    2 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Elijah Caridad supported this idea  ·  Mar 19, 2024

18. Increasing the return time of Call Park from 5 minutes to 10 minutes.

    12 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Elijah Caridad commented  ·  Mar 11, 2024  ·  Edit…  ·  Delete…

    The customer would like to increase the timeout duration up to 15 minutes

    Save Submitting...
    Elijah Caridad supported this idea  ·  Mar 11, 2024

19. Filter Call Logs with Multiple Extensions

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Elijah Caridad supported this idea  ·  Mar 5, 2024

20. SMS Report LOG required.

    11 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Elijah Caridad supported this idea  ·  Mar 1, 2024