Settings and activity
59 results found
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16 votes
Elijah Caridad
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2 votesElijah Caridad
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6 votesElijah Caridad
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3 votesElijah Caridad
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8 votesElijah Caridad
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74 votesElijah Caridad
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2 votesElijah Caridad
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15 votes
An error occurred while saving the comment Elijah Caridad
commented
The customer would like to increase the timeout duration up to 15 minutes
Elijah Caridad
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2 votesElijah Caridad
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12 votesElijah Caridad
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8 votesElijah Caridad
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1 voteElijah Caridad
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2 votesElijah Caridad
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108 votes
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33 votes
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68 votes
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351 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users -
201 votesUnder Review ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
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7 votes
We request separate call logs for each call instance. For example, when a call is answered by the operator and then transferred to a different extension, the current call log displays the total duration of the call from the operator to the transferred extension.
We desire a separate call log that shows the duration for when the call was answered by the operator and when it was transferred to an extension.