Settings and activity

262 results found

1. Allow agents to block number in RingCX

   7 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jun 23, 2025

2. Allow public URL shorteners to be used with SMS/MMS messages.

   16 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jun 17, 2025

3. Spam and Robo Calls

   84 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jun 12, 2025

4. Bulk Update for Emergency Response Locations

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jun 3, 2025

5. Sync RingCentral Desktop Application With RingCX

   325 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  May 29, 2025

6. Change the Pre-chat form title heading from H1 to a regular span, or a lower heading level such as H3 or H4

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   9 votes

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   Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  May 28, 2025

7. ability to delete the main Super Admin extension from the Admin portal

   41 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  May 27, 2025

8. RingCX allows you to pick up calls on the dashboard manually

   5 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  May 27, 2025

9. AI follow-up emails in RingSense CX

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   8 votes

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   0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm glad to announce that this feature is now available in your AI QM account. You can generate AI followup emails, as well as use various different templates to create the relevant emails.

   
   

   See the attached GIF

   Janice supported this idea  ·  May 15, 2025

10. Rejected calls should not return on the same member on call queue

    28 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 15, 2025

11. User List Incoming Call Set up Report

    11 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 15, 2025

12. call offers for the longest wait time

    231 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 8, 2025

13. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    72 votes

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    New  ·  10 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 8, 2025

14. Allow Blocking Outbound Calls by Number

    189 votes

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    Under Review  ·  37 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 8, 2025

15. Configure Avaya J179 for more than 3-way conference calling.

    20 votes

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    New  ·  10 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 1, 2025

16. Sending audio and video recordings using messages in the RingCentral app

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 1, 2025

17. Inbound Fax Ringing RC App

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Apr 25, 2025

18. Automatically unhold the call on the Agent Leg (RC App) after making a consultation call using the Agent Leg (RC App).

    26 votes

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    New  ·  6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Apr 18, 2025

19. Do not change agent status to Available once the call is over, when agent was initially unavailable.

    44 votes

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    Implemented  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Apr 18, 2025

20. Accept calls from selected call queue

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Apr 18, 2025