Settings and activity

268 results found

1. access and review video call recordings in Analytics

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 8, 2025

2. Click to dial to route to mobile app

   6 votes

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 2, 2025

3. Mobile app as endpoint of RingCX

   39 votes

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   Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 2, 2025

4. Call recording auto pause when sharing sensitive inform for PCI compliance

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 2, 2025

5. Quality of Service (QoS) Portal for RingCX Calls

   82 votes

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   Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Jun 30, 2025

6. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

   5 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Not clear, provide precise details and problem statement

   Janice supported this idea  ·  Jun 24, 2025

7. Allow agents to block number in RingCX

   7 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jun 23, 2025

8. Allow public URL shorteners to be used with SMS/MMS messages.

   16 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jun 17, 2025

9. Spam and Robo Calls

   87 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jun 12, 2025

10. Bulk Update for Emergency Response Locations

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 3, 2025

11. Sync RingCentral Desktop Application With RingCX

    328 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 29, 2025

12. Change the Pre-chat form title heading from H1 to a regular span, or a lower heading level such as H3 or H4

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    9 votes

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    Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 28, 2025

13. ability to delete the main Super Admin extension from the Admin portal

    46 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 27, 2025

14. RingCX allows you to pick up calls on the dashboard manually

    5 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 27, 2025

15. AI follow-up emails in RingSense CX

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    8 votes

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    I'm glad to announce that this feature is now available in your AI QM account. You can generate AI followup emails, as well as use various different templates to create the relevant emails.

    
    

    See the attached GIF

    Janice supported this idea  ·  May 15, 2025

16. Rejected calls should not return on the same member on call queue

    29 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 15, 2025

17. User List Incoming Call Set up Report

    11 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 15, 2025

18. call offers for the longest wait time

    232 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 8, 2025

19. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    86 votes

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    New  ·  15 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 8, 2025

20. Allow Blocking Outbound Calls by Number

    204 votes

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    Under Review  ·  38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 8, 2025