Settings and activity

235 results found

1. Ability to Disable RingCX button inside the Glip while keeping RingAgent

   8 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Mar 25, 2025

2. Swipe option to leave a VM or send an Automatic mesasge

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Mar 21, 2025

3. Agent States Transition

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   12 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Mar 20, 2025

4. This account requires the capability to filter interactions based on the age of the interaction in both reporting and inboxes. The current f

   3 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Mar 18, 2025

5. Ability to create a template to modify messaging notifications.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Mar 11, 2025

6. Feature Request – Customizable User Manager Permissions for User Groups

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Mar 10, 2025

7. Reporting on Numbers Associated with a TCR Campaign

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Mar 6, 2025

8. Include LEVN Wireless Headsets as a recommended headset option.

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Mar 3, 2025

9. Allow more than 10 people on a group SMS

   61 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 27, 2025

10. Call Queue: Simultaneous | Add more than 50 members

    46 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Feb 26, 2025

11. Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar

    5 votes

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    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Feb 18, 2025

12. SMS Retention

    127 votes

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    Under Review  ·  38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Feb 13, 2025

13. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    148 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Feb 13, 2025

14. Only allow Voicemail greetings to be changed

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Feb 13, 2025

15. Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Feb 10, 2025

16. Force G711 Codec and enhanced security

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Feb 7, 2025

17. Rule/Time to set up when RingCX Alerts Notification Email will be sent.

    8 votes

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    Needs More Information  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Feb 5, 2025

18. change the Character limit with caller ID

    10 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 31, 2025

19. SMS Text Templates

    23 votes

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    New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 28, 2025

20. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

    6 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 22, 2025