Settings and activity

225 results found

1. Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar

   5 votes

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   New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 18, 2025

2. SMS Retention

   125 votes

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   Under Review  ·  37 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 13, 2025

3. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

   145 votes

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   Under Review  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 13, 2025

4. Only allow Voicemail greetings to be changed

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 13, 2025

5. Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Feb 10, 2025

6. Force G711 Codec and enhanced security

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 7, 2025

7. Rule/Time to set up when RingCX Alerts Notification Email will be sent.

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   Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 5, 2025

8. change the Character limit with caller ID

   10 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 31, 2025

9. SMS Text Templates

   23 votes

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   New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 28, 2025

10. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

    6 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 22, 2025

11. Have a single point of entry for faxes

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 22, 2025

12. User greeting in RingCX Agent.

    32 votes

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    Future Consideration  ·  10 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 21, 2025

13. Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

    16 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 21, 2025

14. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

    23 votes

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    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 21, 2025

15. Call Monitoring should show agents on the HUD without adding to Presence

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jan 17, 2025

16. Feature Request: Enable Call Recording on External Transfers to RingCX

    5 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 17, 2025

17. Customer wants 2 user ext to receive fax from main fax line

    16 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 16, 2025

18. MSI installer with Auto-Install Print to Fax

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 16, 2025

19. Transcripts for Meetings >2 hours

    15 votes

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    New  ·  0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 13, 2025

20. RC for Salesforce - Call Tasks

    3 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Janice commented  ·  Jan 9, 2025  ·  Edit…  ·  Delete…

    Howard Ankin Law company would like to know if is possible to save the Call Duration and Call date and time on the task record for the call log.

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