Settings and activity

28 results found

1. Company-Wide Contact List

   75 votes

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   Planned  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Eugene supported this idea  ·  Oct 9, 2024

2. Set the default virtual background for all users in an organization

   23 votes

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   Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  Jun 28, 2024

3. Easily recover accidentally deleted phone numbers (DIDs)

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  Jun 25, 2024

4. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   520 votes

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   Future Consideration  ·  82 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  May 14, 2024

5. WFM Pro - Able to sort the schedule by agent/start time

   15 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  Mar 22, 2024

6. Allow Activity Codes colors to be customizable

   3 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  Mar 22, 2024

7. 911 Alert Routing

   71 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  Mar 20, 2024

8. Follow the call journey from start to finish.

   3 votes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Eugene shared this idea  ·  Oct 20, 2022

9. Provide admins with the ability to disable self registration for a specific domain at ringcentral/signup.

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Eugene shared this idea  ·  Jul 1, 2021

10. RC Messaging - “Notify me when available”.

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Add an option to select Shared lines as default line for outbound calls from Deskphones

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Lock email from end user updates

    26 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Export Call Queues with all Call Queue details - Reports Feature

    19 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Turn Administrative Email Notifications Off

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Consistency when Copying Call queue

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Point top-level Site extension to call queue or extension instead of IVR (without Custom Answering Rule)

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Assign call queue membership, park locations, pickup groups, paging groups, etc. using User Settings Templates

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Call Handling Templates: Allow for these to be applied to other extension types (Sites, IVRs & Queues)

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    49 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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20. Enable ability to add call queues to templates for new users

    21 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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