Settings and activity

44 results found

1. Forward disabled users to another extension

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  Oct 7, 2026

2. Report of disabled users including the number of days the extension was disabled

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  Oct 7, 2026

3. Fax Streaming

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  Aug 11, 2026

4. Bulk updating/copying Business Analytics dashboards

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   7 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  Jul 1, 2026

5. Separate Email and Call Handle Time Metrics

   11 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  Jul 1, 2026

6. deskphone dnd

   9 votes

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   New  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  Apr 28, 2026

7. Ability to increase fax transmission speed when sending large documents

   8 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  Mar 23, 2026

8. block spam and robo calls are disrupting our business

   10 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. Copy Existing Agent Roles to new roles

   6 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  Feb 26, 2026

10. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    71 votes

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    4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    In design

    Eugene supported this idea  ·  Feb 26, 2026

11. Remove or restrict option to choose "invisible" status

    28 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Eugene supported this idea  ·  Jan 8, 2026

12. users login/logout audit

    20 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Eugene supported this idea  ·  Sep 25, 2025

13. Device alert to have a timing condition (ie offline for mor than X hours)

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Eugene supported this idea  ·  Aug 27, 2025

14. Admin Portal alert if a phone is offline

    23 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Eugene supported this idea  ·  Aug 27, 2025

15. RingSense integration with Salesforce for RCX users

    1 vote

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    New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Eugene shared this idea  ·  Jul 1, 2025

16. Disclaimer link to SMS texts

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Eugene supported this idea  ·  May 1, 2025

17. Company-Wide Contact List

    90 votes

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    Planned  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Eugene supported this idea  ·  Oct 9, 2024

18. Set the default virtual background for all users in an organization

    30 votes

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    Under Review  ·  4 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Eugene supported this idea  ·  Jun 28, 2024

19. Easily recover accidentally deleted phone numbers (DIDs)

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Eugene supported this idea  ·  Jun 25, 2024

20. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    685 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Eugene supported this idea  ·  May 14, 2024