Settings and activity

130 results found

1. Improve AI Transcription

   41 votes

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   New  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  May 19, 2025

2. Assign co-host in RingCentral Video

   87 votes

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   Future Consideration  ·  20 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  May 19, 2025

3. Shared SMS were multiple users can receive and send SMS on specific number

   1,354 votes

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   315 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   Thank you!

   Lizzie supported this idea  ·  May 16, 2025

4. Support for SSO across multiple Entra ID tenants.

   126 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  May 9, 2025

5. CNAM feature for Canada

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   112 votes

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   Implemented  ·  23 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Apr 8, 2025

6. Assign Call Delegation Assistants or Delegates on a user extension that is part of the call queue

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lizzie shared this idea  ·  Mar 26, 2025

7. Disable Incming SMS Only

   17 votes

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   3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Mar 26, 2025

8. SMS Inbound/Outbound Reports

   4 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Mar 20, 2025

9. Increase contact maximum capacity

   16 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Mar 19, 2025

10. Remove Guest User in RC app/Admin Portal

    30 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Mar 18, 2025

11. Remove Missed call tracking for a Call Queue call.

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Mar 13, 2025

12. Access Analytics Reports and Call Queue Admin without changing the role and permission

    10 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Mar 13, 2025

13. Internal call recording per user disable feature for automatic call recording

    25 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Feb 28, 2025

14. Super admin Role on the Account are capable of Data export / Message Data Export

    4 votes

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    0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Feb 11, 2025

15. Stop others from spoofing our number

    62 votes

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    Planned  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Feb 6, 2025

16. Automatic forwarding of calls to external number if there's an outage

    14 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Feb 4, 2025

17. Performance report for 12 months (YTD)

    18 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Feb 4, 2025

18. Option to download reports for all users call forwarding settings

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Jan 30, 2025

19. Customized ringtone for Desk phone

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Jan 21, 2025

20. Desk Phone and Desktop application Sync

    106 votes

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    Planned  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Jan 21, 2025