Settings and activity

146 results found

1. Call Routing Map Diagram

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Aug 29, 2025

2. AI notes recovery

   5 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Aug 28, 2025

3. Allow customer to filter out Missed Call in the Call Logs or Analytics

   17 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Aug 28, 2025

4. Separate Filter in Performance Report for Internal outbound call and External outbound calls

   12 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Aug 27, 2025

5. Call queue member forwarding

   9 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Aug 22, 2025

6. Include contents of SMS/MMS on the Logs

   159 votes

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   Under Review  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Aug 20, 2025

7. Emergency External number

   2 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Aug 13, 2025

8. Download Teams messages, including all reactions, images, files, and other documents shared within those messages.

   3 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Lizzie shared this idea  ·  Aug 13, 2025

9. AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM

   58 votes

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   Planned  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Jul 30, 2025

10. Block all External Incoming Calls

    26 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Jul 7, 2025

11. 2 factor authentication whatsapp

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    19 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Jul 2, 2025

12. Main number will received a call and voicemail without using the direct extension

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Jun 17, 2025

13. Mass calling

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Jun 16, 2025

14. Allow multiple people to call monitor at the same time

    67 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Jun 2, 2025

15. Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn...

    30 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  May 27, 2025

16. Emergency Setup for Outages

    19 votes

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    New  ·  2 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  May 19, 2025

17. Improve AI Transcription

    47 votes

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    New  ·  6 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  May 19, 2025

18. Assign co-host in RingCentral Video

    90 votes

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    Future Consideration  ·  20 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  May 19, 2025

19. Shared SMS were multiple users can receive and send SMS on specific number

    1,444 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  May 16, 2025

20. Support for SSO across multiple Entra ID tenants.

    140 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  May 9, 2025