Settings and activity

161 results found

1. RingCX IVR press path report

   12 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Jul 17, 2025

2. Ability to "Cherry Pick" callers out of a queue

   4 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Jul 16, 2025

3. Allow Administrator to disable "Auto-answer call" feature

   95 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  May 5, 2025

4. Park Calls and Announce over paging extension

   2 votes

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   New  ·  0 comments  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Apr 29, 2025

5. Position in Queue Announcement

   48 votes

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   Implemented  ·  7 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Jan 27, 2025

6. Disconnect RCV Participants in Bulk

   8 votes

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   New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Jan 15, 2025

7. Ability to Change Implicit Team Names

   24 votes

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   1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   RingSense now supports the ability to rename your implicit team names. See more details here

   Jeff supported this idea  ·  Nov 20, 2024

8. Option to stop sync of HUD and desk phone

   13 votes

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   2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Oct 28, 2024

9. Bring back the pre 2024 HUD on the desktop APP

   15 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Oct 28, 2024

10. Call Park Ringing | Add option to not ring on everyone's phones when a call is parked

    16 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Oct 28, 2024

11. Dialpad should be accessible on the HUD screen.

    21 votes

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    New  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Oct 28, 2024

12. HUD List Vertical Format vs Horizontal Format option

    41 votes

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    New  ·  7 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Oct 28, 2024

13. HUD- ALL option is missing

    29 votes

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    New  ·  5 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Oct 28, 2024

14. RingSense: Pull in/Filter Calls based on Duration

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    57 votes

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    4 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

    Jeff supported this idea  ·  Sep 25, 2024

15. RingSense QM Report - Interaction Arrival AI Analytics

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    16 votes

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    Needs More Information  ·  5 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Sep 25, 2024

16. Multiple recipient for faxes and SMS

    213 votes

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    Under Review  ·  31 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Sep 25, 2024

17. Streaming Music / Message on Hold

    79 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Sep 11, 2024

18. Add account wide hold music option

    15 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Sep 11, 2024

19. Call Recording Notification via Email

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jeff supported this idea  ·  Sep 9, 2024

20. Spanish Support for RingSense Transcription and Translation (to English)

    34 votes

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    8 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See the Language dropdown in the Organization tab in Admin Settings.

    Jeff supported this idea  ·  Jul 30, 2024