← RingCentral Ideas

Settings and activity

26 results found

  1. Attribute Mapping | Active Directory

    27 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Michael supported this idea  · 

  2. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    25 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Michael supported this idea  · 

  3. RingCX Queue Event- Alarm Notification "send to device"

    6 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Michael supported this idea  · 

  4. RingCX Global Secondary Nodes

    18 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Michael supported this idea  · 

  5. Update Site info using AD

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michael shared this idea  · 

  6. Option to backup the config on service web

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Michael commented  · 

    This can be helpful in case they are deleted in error.

  7. allow commas or pauses in forwarding number field, to be able to forward to a conference bridge.

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Michael shared this idea  · 

  8. Disable accept queue call slide bar on some agents

    25 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Michael shared this idea  · 

  9. QM Report - Near End Disconnect with Sentiment Dashboard

    3 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  10. Streaming Music / Message on Hold

    65 votes
    Under Review  ·  16 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  11. RingSense Dashboard based landing page to drive adoption and insight

    56 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  12. Self Service Custom Configs (Poly)

    20 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  13. 911 phone location down to the specific desk/office

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  14. Allow dialing 811 numbers in the US and Canada

    34 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  15. Enable/Disable OnDemand Call Recording by user (not system wide)

    72 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. International calls report

    23 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. New option for Direct Dial data. add option as "Mobile Data or Carrier Minutes"

    7 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  18. Mobile app as default calling app when doing click-to-call in SFDC

    21 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  19. Separate Directories in Multi-Site Environment

    55 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Position in Queue, Estimated wait time, and Call queue caller call back feature

    212 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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