Settings and activity

26 results found

1. Attribute Mapping | Active Directory

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   27 votes

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   0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Michael Cox supported this idea  ·  Jun 12, 2024

2. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

   24 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Michael Cox supported this idea  ·  May 16, 2024

3. RingCX Queue Event- Alarm Notification "send to device"

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   6 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Michael Cox supported this idea  ·  Apr 16, 2024

4. RingCX Global Secondary Nodes

   18 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Michael Cox supported this idea  ·  Apr 1, 2024

5. Update Site info using AD

   1 vote

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Michael Cox shared this idea  ·  Jul 13, 2022

6. Option to backup the config on service web

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Michael Cox commented  ·  Apr 6, 2021  ·  Edit…  ·  Delete…

   This can be helpful in case they are deleted in error.

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7. allow commas or pauses in forwarding number field, to be able to forward to a conference bridge.

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Michael Cox shared this idea  ·  Oct 16, 2020

8. Disable accept queue call slide bar on some agents

   23 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Michael Cox shared this idea  ·  Feb 4, 2021

9. QM Report - Near End Disconnect with Sentiment Dashboard

   3 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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10. Streaming music to be played to users on hold; music needs to match what's being played in store

    17 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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11. Adding RingSense Dashboard to drive adoption and insight

    52 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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12. Self Service Custom Configs (Poly)

    19 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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13. 911 phone location down to the specific desk/office

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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14. Allow dialing 811 numbers in the US and Canada

    18 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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15. Enable/Disable OnDemand Call Recording by user (not system wide)

    67 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. International calls report

    21 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. New option for Direct Dial data. add option as "Mobile Data or Carrier Minutes"

    7 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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18. Mobile app as default calling app when doing click-to-call in SFDC

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Separate Directories in Multi-Site Environment

    55 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Call queue caller call back feature

    102 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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