Settings and activity

98 results found

1. I want to ensure that we have a backup of the chats. if an user lost their chat history, that is very helpful to retrieve those chats.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Mark supported this idea  ·  Mar 9, 2026

2. Text message reporting metrics

   4 votes

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 9, 2026

3. Add text message reporting/tracking in call log or Analytics

   12 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 9, 2026

4. IVR Key Press Identifier

   12 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 6, 2026

5. Call Masking for credit card transactions need to be available for mvp plans.

   40 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 3, 2026

6. Option for Admin to Delete Message for All Users

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Feb 20, 2026

7. Ability to export Call transcript or summary after each call

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Feb 12, 2026

8. Remove old or inactive users from Business Analytics

   9 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 29, 2026

9. Admin Control to Disable User's Access to Change their Schedule

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 29, 2026

10. Amdin Contro to Disable User's Access to Change their Schedule

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 29, 2026

11. Option to change Profile Picture to Default

    116 votes

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    Future Consideration  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 23, 2026

12. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    158 votes

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    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 23, 2026

13. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    23 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 15, 2026

14. Option for Sharing Call Transcription via Mobile App

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 14, 2026

15. Group Text Messaging

    96 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 14, 2026

16. Ability to change Company Main number type to Voice only

    34 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 12, 2026

17. Video Transcript Increase Time Limit

    15 votes

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    New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 22, 2025

18. Audible Office-Wide Ringing for Softphone Users

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 17, 2025

19. Reports about agents being able to "Accept queue calls"

    7 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 17, 2025

20. Feature Request: Continue MFA Support for VOIP Numbers

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 15, 2025