Settings and activity

90 results found

1. Enable/Disable OnDemand Call Recording by user (not system wide)

   76 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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2. International calls report

   27 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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3. Calendly integration with RCV for RCO, ACO, Unify, Atos, all brands

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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4. Mobile app as default calling app when doing click-to-call in SFDC

   21 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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5. New option for Direct Dial data. add option as "Mobile Data or Carrier Minutes"

   7 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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6. Ability to invite participants to active RCV session via SMS

   11 votes

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   Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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7. Option to route to MVP Call Queue voicemail while waiting in Queue

   33 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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8. Option to include IVR Menus within the Company Directory

   26 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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9. Call Queue status as a Banner similar to DND

   21 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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10. Display user "accepting queue calls" status in the HUD.

    24 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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11. Remove Missed call tracking for a Call Queue call.

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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12. Company name in App - Multi-site

    23 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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13. Ability to Download Qos Reports

    91 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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14. Allow comments/sentence/disclosure for compliance on RCV for Meeting Invite

    4 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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15. RingCentral for SalesForce: display "called to number" "call queue" information

    15 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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16. Missed Call notification suppression for calls placed to and answered in Call Queues and RingGroups

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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17. RingCentral for SalesForce feature parity with RingEX

    4 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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18. Ability to Login/Logout from Call Queues on Desktop Phones

    28 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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19. Bulk change to Site Hours in Multi-Site environment

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Disable accept queue call slide bar on some agents

    30 votes

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    5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, this user setting is available by default, but admins can remove it in the Admin Portal by creating a custom role. Thank you!