Settings and activity

98 results found

1. Keep AI notes going after switching a call from desktop to mobile and back

   13 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Cassandra supported this idea  ·  Oct 31, 2025

2. Grant Remote Control Access to Shared Screen via website not app

   21 votes

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   New  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Cassandra supported this idea  ·  Jul 30, 2025

3. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

   17 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Cassandra supported this idea  ·  Jul 16, 2025

4. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   31 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Cassandra supported this idea  ·  Jul 16, 2025

5. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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   21 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Cassandra supported this idea  ·  Jul 15, 2025

6. Allow portal access to change configuration file

   15 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Cassandra supported this idea  ·  Jul 8, 2025

7. SMS forwarding settings

   54 votes

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   Future Consideration  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Cassandra supported this idea  ·  Jul 8, 2025

8. Transferring calls to RingEX Extensions via corporate directory

   56 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Cassandra supported this idea  ·  Jul 8, 2025

9. RC APP Status when on Webinar

   12 votes

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   1 comment  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Cassandra supported this idea  ·  Jul 8, 2025

10. Individual contact listings per site code

    25 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Cassandra supported this idea  ·  Jul 7, 2025

11. File Transfer Using Message in the Ring Central Application

    15 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Cassandra supported this idea  ·  Jun 27, 2025

12. Extend Expiration Date of Activation Email

    41 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Cassandra supported this idea  ·  May 28, 2025

13. IVR Reporting on options

    27 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Cassandra supported this idea  ·  May 13, 2025

14. Download all outbound faxes sent by all extensions

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Cassandra supported this idea  ·  May 1, 2025

15. Poly Lens app

    24 votes

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    Future Consideration  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Cassandra supported this idea  ·  May 1, 2025

16. User administrative and compliance reporting

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Cassandra supported this idea  ·  Mar 31, 2025

17. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    84 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Cassandra supported this idea  ·  Mar 3, 2025

18. Option to remove main company number for outbound caller ID settings

    45 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Cassandra supported this idea  ·  Feb 28, 2025

19. Ability to restrict chat, video, text messaging and contacts in a specific role and/or user

    20 votes

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    2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Cassandra supported this idea  ·  Jan 28, 2025

20. share dashboard

    16 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Cassandra supported this idea  ·  Jan 23, 2025