Settings and activity

13 results found

1. The ability to send an SMS message message to a call queue that does not have a direct number assigned.

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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   Sam shared this idea  ·  Dec 9, 2024

2. Allow External directory contacts to be saved as quick contacts.

   5 votes

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   New  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Sam commented  ·  Oct 24, 2024  ·  Edit…  ·  Delete…

   Waste Management needs to the capability of adding externally shared contacts to favorites/quick contacts. Customer does not want the extension number to be shown in the contact, so the use of externally shared contact is the solution. However, these contacts are not able to be added as favorites/quick contacts.

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   Sam supported this idea  ·  Oct 24, 2024

3. Automatic hold for warm transfers using integrated phone

   21 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Sam supported this idea  ·  Sep 3, 2024

4. keep online status for mobile app

   7 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sam supported this idea  ·  Jul 10, 2024

5. Add Public Holidays into the Call Queue Schedule

   53 votes

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   5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This will be implemented in November 2024 as Call Queue Custom Rule Templates!

   Sam supported this idea  ·  Jul 3, 2024

6. Holiday/Night Button

   79 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Sam supported this idea  ·  Jul 3, 2024

7. Account-Wide Holiday Settings and/or Holiday Templates

   220 votes

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   21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!
   Sam supported this idea  ·  Jul 3, 2024

8. Remove or restrict option to choose "invisible" status

   13 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sam supported this idea  ·  Jul 3, 2024

9. remove do not disturb

   11 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sam supported this idea  ·  Jul 3, 2024

10. Missed Call Notificaton

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Sam shared this idea  ·  Jun 11, 2024

11. Allow Blocking Outbound Calls by Number

    114 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Voicemail-to-text to capture multiple languages concurrently

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. Allows Sites to be an option on the Messages Group Options for a User or Queue

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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