Settings and activity

12 results found

1. Allow 911 notifications to be tied to specific Call Queues or Sites\Markets\Regions

   15 votes

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   0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Ian supported this idea  ·  May 20, 2025

2. Allow 911 notification email/SMS recipients to be specified by location

   41 votes

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   Planned  ·  17 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Ian commented  ·  May 20, 2025  ·  Edit…  ·  Delete…

   Site specific 911 notifications would be very useful. The current all or nothing configuration is so broad that the users do not want it turned on

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   Ian supported this idea  ·  May 20, 2025

3. 911 Alert Routing

   77 votes

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   4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminSeongho (Senior Product Manager, RingCentral) responded

   I understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.

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   Ian commented  ·  May 20, 2025  ·  Edit…  ·  Delete…

   911 notifications by site would be very useful. With the current all or nothing setup it is not a useful feature.

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   Ian supported this idea  ·  May 20, 2025

4. Add a Display name field to the Park Locations

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ian shared this idea  ·  Sep 12, 2022

5. add a phone without attaching it to a user.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ian shared this idea  ·  Oct 21, 2022

6. Numerical tally of voicemails on Poly phones

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Ian shared this idea  ·  Dec 23, 2022

7. Alert for Call Queue Voicemails in RingCentral App

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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8. Account-Wide Holiday Settings and/or Holiday Templates

   240 votes

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

9. Desk Phone and Desktop application Sync

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   Planned  ·  12 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Call Queue voicemails available in RC APP and GUI interface

    66 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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11. Add ability for call queue managers or members to manage queue voicemails in the RingCentral Desktop App

    19 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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12. Call Queue Members able to access CQ voicemail

    13 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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