Settings and activity

81 results found

1. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

   15 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Jul 9, 2024

2. Internal chat for supervisors and agents

   31 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  AdminMichelle Jenkins (Solutions Engineer, Product Interlock, RingCentral) responded

   This will be addressed as a part of the Single Pane of Glass initiative.

   Derrick supported this idea  ·  Jul 9, 2024

3. Enhance Agent States

   35 votes

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   New  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Jul 9, 2024

4. receive 2 calls

   11 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Jul 9, 2024

5. RCX - UX - customize buttons - fonts - position - icon

   10 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Jul 9, 2024

6. dashboards data refresh time

   36 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Jul 9, 2024

7. OFCOM compliant Proactive and Predictive Dialler

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   14 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Jun 21, 2024

8. Adjust the volume of every participant

   4 votes

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   Under Review  ·  1 comment  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Derrick commented  ·  Jun 11, 2024  ·  Edit…  ·  Delete…

   This would be awesome, please and thanks!

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   Derrick supported this idea  ·  Jun 11, 2024

9. Change agent state through Max Supervisor

   105 votes

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   Future Consideration  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  May 28, 2024

10. Allow Individual Users Volume Control

    2 votes

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    0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Apr 23, 2024

11. Ability to adjust volume for individual meeting participants

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    0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Apr 23, 2024

12. Add a volume regulation for each speaker separately.

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Apr 23, 2024

13. remove do not disturb

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Mar 29, 2024

14. Avaya Crisis Mode for RingCentral System

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Derrick shared this idea  ·  Aug 17, 2021

15. Checking the IP address associated with the IP Phone under the Admin Portal

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. GUI access for phones or IP address display in admin portal

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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17. Provide IP Address for Connected Phones in Admin Console

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Show the current IP of deskphones

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Phone IP Addresses

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Suppress pop-up notification for parked calls

    41 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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