Settings and activity

119 results found

1. Assign a ringtone to a number or group

   43 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Jan 24, 2025

2. RingSense: Customizable Powerskill Benchmarks

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   23 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that this feature is now added to our upcoming roadmap. We will post additional updates once it will be live on your account.

   Derrick supported this idea  ·  Jan 22, 2025

3. Increase HUD/Presence Contacts to 1,000

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Jan 21, 2025

4. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   110 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Jan 17, 2025

5. change dial by directory default audio

   21 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Jan 16, 2025

6. Turn Off Extension Dialing Options

   62 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Jan 8, 2025

7. Ability to group and sort HUD contacts

   16 votes

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   2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Jan 8, 2025

8. Looking to arrange HUD by Dept/group

   98 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Jan 8, 2025

9. Allow for custom Dial by Name greeting.

   18 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Jan 7, 2025

10. Block the ability to transfer calls from one site to another site

    25 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jan 6, 2025

11. Add a wait time for call queues between 1 minute and 30 seconds

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Dec 17, 2024

12. Add 40-45 Second to "Maximum Wait Time is Reached, send caller to" option under wait settings.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Dec 17, 2024

13. Dark mode feature

    41 votes

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    5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

    Dark mode is now supported with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

    
    

    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

    Derrick supported this idea  ·  Dec 4, 2024

14. Disable HUD park notification

    28 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Nov 25, 2024

15. Call queue groups should also be visible on the HUD

    77 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Nov 22, 2024

16. add HUD feature to apple iphone app.

    119 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Nov 22, 2024

17. Integrate with eClinicalWorks

    6 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Nov 13, 2024

18. Ability to answer Apple Verification Calls

    46 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Nov 8, 2024

19. Global Contact Sharing of your personal contacts to people in your company

    14 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Oct 22, 2024

20. Alert Ownership

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Oct 21, 2024