Settings and activity

13 results found

1. RingCX and ACE | Option to control what is heard in call recording in ACE

   5 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Thea supported this idea  ·  May 15, 2026

2. Move from generic email profile to existing or new Customer Profile

   29 votes

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   Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Thea supported this idea  ·  Mar 19, 2025

3. Remove RingSense from agent view

   8 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Thea shared this idea  ·  Mar 10, 2025

4. Reporting Capability on IVR Menu for key presses

   87 votes

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   Planned  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Thea supported this idea  ·  Sep 12, 2024

5. Disable Ability for Users to Connect to a Google Account.

   13 votes

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   Under Review  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Thea shared this idea  ·  Aug 10, 2022

6. Implement location support for 911 in VDI environments, Citrix and VMWare

   9 votes

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Undo Button

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.

   14 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Folders or Subcategories within the HUD Feature

   46 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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10. Include the ability to sort contacts alphabetically in the RingCentral app HUD

    36 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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11. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    341 votes

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    Planned  ·  105 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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12. Ability to have an MSI to silently push updates automatically

    5 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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13. Create an option to remove the apps tab in the RingCentral application

    3 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    The message and apps options are no longer tied together, so you can request that apps be removed from your account without removing messaging as well. Thank you!