Settings and activity

260 results found

1. Report DID's SMS campaign & SMS Status

   17 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Aug 28, 2025

2. Within Reporting use the Standard Time format of hh:mm:ss

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   5 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Aug 28, 2025

3. Allowing agents to solve digital interactions from folder view with a manual pull.

   16 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Aug 22, 2025

4. Background Noise/Audio Issue Alert Sent to Super Admins

   12 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Aug 21, 2025

5. Reports for adoption and usage.

   15 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Aug 18, 2025

6. Social Media Comment Threads - Lock Ability

   34 votes

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   Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Aug 15, 2025

7. Pre-Recorded Message Feature for User Extensions

   5 votes

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   0 comments  ·  Events & Video » RingCentral Events  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 30, 2025

8. Ability to change the Conference dial in number to Tollfree number/ local number

   14 votes

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   1 comment  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 30, 2025

9. SMS Text notification ATT

   27 votes

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   New  ·  4 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 30, 2025

10. More than one user needs to be able to text from the main company number

    2 votes

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    Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 30, 2025

11. Shared SMS were multiple users can receive and send SMS on specific number

    1,446 votes

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    Implemented  ·  342 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 30, 2025

12. Modify the text in the subscription email

    16 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 30, 2025

13. Sync Real-Time Dashboard Edits After Sharing

    40 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 25, 2025

14. Add reporting for use of specific extensions (like message only extensions)

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 23, 2025

15. Performance Reports for Message-Only Extensions

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 23, 2025

16. change button shape and placement

    24 votes

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    Needs More Information  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 23, 2025

17. Poly Lens Integration with RingCentral

    37 votes

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    New  ·  6 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 16, 2025

18. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

    19 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 16, 2025

19. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    35 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

    Marie supported this idea  ·  Jul 16, 2025

20. Wrap Time / After Contact Work

    171 votes

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    Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 15, 2025