Settings and activity

253 results found

1. SMS Text notification ATT

   25 votes

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   New  ·  4 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Marie supported this idea  ·  Jul 30, 2025

2. More than one user needs to be able to text from the main company number

   2 votes

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   Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 30, 2025

3. Shared SMS were multiple users can receive and send SMS on specific number

   1,445 votes

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   Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 30, 2025

4. Grant Remote Control Access to Shared Screen via website not app

   21 votes

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   New  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 30, 2025

5. Modify the text in the subscription email

   16 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 30, 2025

6. Sync Real-Time Dashboard Edits After Sharing

   38 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 25, 2025

7. Add reporting for use of specific extensions (like message only extensions)

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 23, 2025

8. Performance Reports for Message-Only Extensions

   16 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 23, 2025

9. change button shape and placement

   24 votes

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   Needs More Information  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 23, 2025

10. Poly Lens Integration with RingCentral

    36 votes

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    New  ·  6 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 16, 2025

11. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

    19 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 16, 2025

12. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    35 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

    Marie supported this idea  ·  Jul 16, 2025

13. Wrap Time / After Contact Work

    158 votes

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    Future Consideration  ·  20 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 15, 2025

14. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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    21 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 15, 2025

15. RC APP Status when on Webinar

    12 votes

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    1 comment  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 8, 2025

16. Transferring calls to RingEX Extensions via corporate directory

    63 votes

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    Needs More Information  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 7, 2025

17. SMS forwarding settings

    57 votes

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    Future Consideration  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 7, 2025

18. Individual contact listings per site code

    25 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 7, 2025

19. Allow portal access to change configuration file

    15 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 3, 2025

20. Remove users from saved report that have been moved to another call queue

    19 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 3, 2025