Settings and activity

245 results found

1. change button shape and placement

   24 votes

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   Planned  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 23, 2025

2. Poly Lens Integration with RingCentral

   31 votes

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   New  ·  6 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 16, 2025

3. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

   18 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 16, 2025

4. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   34 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Marie supported this idea  ·  Jul 16, 2025

5. Wrap Time / After Contact Work

   137 votes

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   Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 15, 2025

6. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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   21 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 15, 2025

7. RC APP Status when on Webinar

   12 votes

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   1 comment  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 8, 2025

8. Transferring calls to RingEX Extensions via corporate directory

   60 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 7, 2025

9. SMS forwarding settings

   55 votes

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   Future Consideration  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 7, 2025

10. Individual contact listings per site code

    25 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 7, 2025

11. Allow portal access to change configuration file

    15 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 3, 2025

12. Remove users from saved report that have been moved to another call queue

    19 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 3, 2025

13. Combine User List and User Device Export

    23 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 1, 2025

14. File Transfer Using Message in the Ring Central Application

    15 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jun 27, 2025

15. Option to Disable Group SMS

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jun 16, 2025

16. Cost Centers built in RCX

    44 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jun 12, 2025

17. Disable Overall AI Assistant

    29 votes

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    New  ·  9 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jun 9, 2025

18. Need Public Parking in HUD

    28 votes

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    New  ·  13 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jun 9, 2025

19. All Messages Conversation Search Enhancement

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    21 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jun 5, 2025

20. Add country hierarchy for reporting

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    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jun 5, 2025