Settings and activity

110 results found

1. Account-Wide Holiday Settings and/or Holiday Templates

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

   Jordan supported this idea  ·  Mar 9, 2026

2. Allow Multiple IdP Configuration for SSO (Simultaneous Microsoft & Google Auth)

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Mar 4, 2026

3. Report of Users on a User Template

   20 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Feb 23, 2026

4. Permission individual users to choose their outgoing number for specific calls, from any site in a multisite setup.

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Nov 24, 2025

5. Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word

   27 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Nov 19, 2025

6. Agent Session Logout When Closing MAX Agent/CXone Agent Due To Network Disconnection

   34 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Nov 18, 2025

7. Allowing warm transfers from Ring Central desktop to the Contact Center

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   38 votes

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   New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Nov 10, 2025

8. Use "document.title" to change Tab title in Google Chrome to automatically update to reflect the current status (ringCx

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   10 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Oct 9, 2025

9. Allow Use of any Number as Caller ID by Any User from Any Site

   40 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Sep 29, 2025

10. Allow a custom rule to change call handling between internal and external calls

    22 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Sep 29, 2025

11. Enhance IVR configuration to customize timeout conditions including how many times to repeat announcement

    33 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Sep 29, 2025

12. ADD Poly ATA 400

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Sep 25, 2025

13. Option to Clear Password History or Allow Previous Password Reuse

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Sep 25, 2025

14. Remove Automatic check on "Add opt-out message" when sending SMS

    64 votes

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    New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Sep 18, 2025

15. Add "Missed Call" handling to Delegate Line Groups

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Sep 12, 2025

16. Receive missed call notification for delegated calls

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Sep 12, 2025

17. Export message data in a readable format like a conversation in the app

    37 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Sep 10, 2025

18. Add Voicemail Transcription for Contact Center

    13 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Sep 8, 2025

19. Bulk license transfer for Cost Center

    19 votes

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    New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Sep 5, 2025

20. Allow for Call Transcripts to be Backed Up via RC Archiver

    18 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Sep 4, 2025