Settings and activity

105 results found

1. Reporting Capability on IVR Menu for key presses

   93 votes

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   Planned  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Mar 4, 2026

2. Allow Multiple IdP Configuration for SSO (Simultaneous Microsoft & Google Auth)

   9 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Mar 4, 2026

3. Add Audio Settings (Noise Suppression) to RingCX Browser Version

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Feb 23, 2026

4. Outbound Caller ID Search

   28 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Feb 18, 2026

5. Change display name for video calls

   10 votes

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   New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Feb 6, 2026

6. phonebook role

   8 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Jan 16, 2026

7. Remove background noise for calls connected to AI Receptionist

   12 votes

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   New  ·  1 comment  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Jan 14, 2026

8. Allow ability to set specific hours for Holidays

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Jan 7, 2026

9. Add the existing (warm) "Transfer" call control functionality to the "Requeue" feature. "

   23 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Jan 6, 2026

10. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

    45 votes

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    New  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Jan 6, 2026

11. Remove nonsense webpage when RC Desktop plugin fails

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    26 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Jan 6, 2026

12. Feature Request: Configurable Extended Session Persistence Across RingCentral Web Domains

    6 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Dec 24, 2025

13. Need RingCX for CTI to support automatically moving a Task from a converted Lead to its Contact

    17 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Dec 22, 2025

14. Workflow IVR menu to text on screen

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Dec 15, 2025

15. RingCX IVR press path report

    25 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Dec 15, 2025

16. Feature Request: Ability for Administrators to Hang Up All Calls in Queue

    10 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Dec 3, 2025

17. Salesforce noise reduction

    8 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Dec 1, 2025

18. Detailed info in Call Log or Analytics

    13 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Nov 19, 2025

19. RingSense Trackers and Tags being customized per department/team or user.

    18 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Planned  ·  Sushant Hiray responded

    Thank you for your feedback! We’re happy to share that this feature is planned and will be available to your account by the end of this quarter.

    We appreciate your patience and continued support as we work to bring this enhancement to you soon.

    Sofya supported this idea  ·  Nov 11, 2025

20. Keep AI notes going after switching a call from desktop to mobile and back

    15 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Oct 31, 2025