Settings and activity

15 results found

1. Invalid key press entry IVR

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Jan 8, 2025

2. When all Call Queue members are on DND status, calls should go straight to Voicemail

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Claire shared this idea  ·  Jan 2, 2025

3. Ability for a member of a queue to send calls straight to voicemail

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Jan 2, 2025

4. Call waiting to apply on call queue members.

   68 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Aug 30, 2024

5. when sending fax from profile contacts the default number should be fax number instead of primary number

   4 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Aug 26, 2024

6. Salesforce Call Routing

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Aug 12, 2024

7. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

   14 votes

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   New  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Jul 19, 2024

8. Digital line as Outbound caller id

   11 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  May 30, 2024

9. Ability to identify missed calls to the direct number only when in a que

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Apr 12, 2024

10. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    532 votes

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    Future Consideration  ·  85 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Apr 12, 2024

11. RC app call queue member status

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Apr 12, 2024

12. Longest Idle Call Queue Fix

    34 votes

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    4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Apr 12, 2024

13. Call Queue members visibility to calls in queue

    30 votes

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    8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Apr 12, 2024

14. Add User Caller ID option: ability to select User's Name as a Caller ID

    16 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Apr 1, 2024

15. Ability to disable pop up on the incoming call using RingCentral app

    42 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Mar 5, 2024