Settings and activity

89 results found

1. Implement Concurrent Edit Prevention / Real-Time Syncing for Tasks in RingEX

   13 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  Jun 5, 2026

2. Presence Keys to function as selectable outbound line identities rather than direct dial targets.

   10 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  Jun 4, 2026

3. Need Ability To Monitor calls picked up from Park location

   5 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  Jun 3, 2026

4. Support Native SIP Registration for Poly X52 + TC10 in BYOD / Poly Mode

   11 votes

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  May 27, 2026

5. Improve SMS Shared Inbox Visibility Across Assigned Users

   58 votes

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   Planned  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  May 14, 2026

6. Block Inbound calls from PSTN for certain phones

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  May 13, 2026

7. Option to delete sms log report

   6 votes

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   0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  May 8, 2026

8. Increase Data Retention of Analytics

   116 votes

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   15 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.

   
   

   In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.

   
   

   Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US

   
   

   Adam supported this idea  ·  Apr 27, 2026

9. AI Receptionist’s Transfer by Context feature where, when a caller uses a trigger phrase (for example, “Loan Officer”), the AI Receptionist

   4 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  Apr 2, 2026

10. Ability to see the weighted mean on Real Time Dashboards

    15 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Mar 20, 2026

11. Bulk import of phone numbers for the CallerID

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Mar 20, 2026

12. Bypass AI Receptionist Greeting

    16 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Feb 26, 2026

13. dial by name directory with same first name

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Feb 23, 2026

14. Messaging data export in a more legible format

    32 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Feb 20, 2026

15. connect the intercom Grandstream to RingCentral

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Feb 19, 2026

16. When someone tries to access the account from a new device, the account holder should receive a notification. Access should only be granted

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Feb 12, 2026

17. I need to set the maximum number of callers in a queue to 2

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Feb 12, 2026

18. BLOCK CONTACT

    14 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Feb 11, 2026

19. Call transcripts in reports

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Feb 9, 2026

20. Ability to Play Call Recordings via Direct Link Without Downloading

    9 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Feb 5, 2026