Settings and activity

143 results found

1. Support Skin Tone Selection for Smiley Face Emojis

   13 votes

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   Charisse Anne supported this idea  ·  Jul 6, 2026

2. Dynamic Holiday Custom Rule Management

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Charisse Anne supported this idea  ·  Jun 30, 2026

3. New Skill Request: Send Emails

   16 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Charisse Anne supported this idea  ·  Jun 29, 2026

4. Per-User Customization for AI Note-Taking Announcements

   10 votes

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   Charisse Anne supported this idea  ·  Jun 26, 2026

5. Interactive Visual Timeline & Time-Picker Simulator for Complex Call Routing

   16 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Charisse Anne supported this idea  ·  Jun 19, 2026

6. Ability to permanently disable or dismiss the SMS compliance "Opt-out" pop-up reminder

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Charisse Anne supported this idea  ·  Jun 18, 2026

7. Case Portal: make all cases visible in the case portal

   6 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Charisse Anne supported this idea  ·  Jun 16, 2026

8. Toggle 411 calls restriction in Billing>Calling Rates> Premium Rates

   25 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Charisse Anne supported this idea  ·  Jun 12, 2026

9. Add Explicit "Do Not Disturb (DND)" Agent Status Metric and Breakout to Live Reports Dashboard

   28 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Charisse Anne supported this idea  ·  Jun 12, 2026

10. Support Multi-Dimensional Grouping and Outbound Queue-Mask Tracking in Business Analytics Pro

    9 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Charisse Anne supported this idea  ·  Jun 10, 2026

11. adapt the ringcentral scheduler into the new Outlook Instead of it being a seperate addon app

    15 votes

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminPratyusha Mudrakarta (Senior Product Manager, Productivity, RingCentral) responded

    Thank you for the feedback! We will consider this in one of our future releases and absolutely looking forward to supporting the new Outlook.

    Charisse Anne supported this idea  ·  Jun 10, 2026

12. Add Device for BYOC Numbers

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Charisse Anne supported this idea  ·  Jun 10, 2026

13. Implement Concurrent Edit Prevention / Real-Time Syncing for Tasks in RingEX

    13 votes

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    Charisse Anne supported this idea  ·  Jun 5, 2026

14. Presence Keys to function as selectable outbound line identities rather than direct dial targets.

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Charisse Anne supported this idea  ·  Jun 4, 2026

15. Able to send/receive faxes as RTF or TXT

    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Charisse Anne supported this idea  ·  Jun 3, 2026

16. Support Native SIP Registration for Poly X52 + TC10 in BYOD / Poly Mode

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Charisse Anne supported this idea  ·  May 27, 2026

17. Option to Select “Desktop Only” for Call Handling to Prevent Duplicate “IP Phone Offline” Entries

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Charisse Anne supported this idea  ·  May 15, 2026

18. Improve SMS Shared Inbox Visibility Across Assigned Users

    58 votes

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    Planned  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Charisse Anne supported this idea  ·  May 14, 2026

19. Real-time Email/SMS Notifications for Call Queue Booster Callback Requests

    32 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Charisse Anne supported this idea  ·  May 8, 2026

20. Disable all call forwarding in user extension

    13 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Charisse Anne supported this idea  ·  May 8, 2026