Settings and activity

36 results found

1. Disable Automatic Resolved Tagging & Retain Message History

   28 votes

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   New  ·  8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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2. Incoming call Recording Announcement in Canada

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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3. Import and Sync Contacts from an External Directory to the Admin Portal

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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4. MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan.

   17 votes

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   New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Routing shared this idea  ·  Mar 3, 2026

5. Ability to Manually Mark the Incoming Text Messages or SMS as Read/Unread

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Routing shared this idea  ·  Mar 2, 2026

6. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

   223 votes

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   Planned  ·  47 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Email notification for Failed inbound fax

   5 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. International Calling Blocked by RC

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. Enable SIP Trunking Support for Third-Party AI Platforms Like ElevenLabs

   17 votes

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   New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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10. AI Notes for Multiple Picked Up Calls, Parked Calls, and Conference Calls

    18 votes

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    New  ·  6 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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11. Assign custom company common fax cover sheet

    16 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Show DND status on Desk phone for colleagues to know.

    65 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. Request to Disable "Press Decline to Send to Voicemail" Prompt in RingCentral App

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Routing shared this idea  ·  Jul 14, 2025

14. Ability to Hide Main Company Number

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Assign 2 desk phones with 1 line

    43 votes

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    New  ·  12 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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16. Ability to set desk phone admin password through admin portal.

    44 votes

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    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Historical Reporting handle count for digital channels in RingCX

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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18. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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    37 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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19. SMS CNAM

    30 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Increase fax quality/resolution

    28 votes

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    Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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