Settings and activity

25 results found

1. Show DND status on Desk phone for colleagues to know.

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   Future Consideration  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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2. Request to Disable "Press Decline to Send to Voicemail" Prompt in RingCentral App

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Routing shared this idea  ·  Jul 14, 2025

3. Ability to Hide Main Company Number

   13 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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4. Assign 2 desk phones with 1 line

   29 votes

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   New  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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5. Ability to set desk phone admin password through admin portal.

   39 votes

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   New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Historical Reporting handle count for digital channels in RingCX

   5 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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7. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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   30 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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8. SMS CNAM

   20 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Increase fax quality/resolution

   26 votes

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   Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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10. customize DTMF

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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11. Conference call option on the app if the Deskphone and RIngCentral app is linked

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Automatically fill up message template with information

    2 votes

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    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Routing shared this idea  ·  Jan 13, 2025

13. Enable AI transcription on Desk phone

    204 votes

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    Planned  ·  59 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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14. AI live transcription

    12 votes

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    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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15. Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Option to file carrier ticket for outbound CNAM complaints

    32 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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17. Increase Retention Period for Sent Faxes

    108 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Hide "All Employees" Team

    13 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Firmware Update Polycom VVX 601 6.4.4

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Routing shared this idea  ·  Sep 4, 2024

20. Enable syncing of contact/address book across all users

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    128 votes

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    28 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more about managing the shared directory of external contacts here!