Settings and activity

78 results found

1. Customizing PowerSkills in RingCentral ACE

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Edit…  ·  Delete…  ·  Admin →
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   Lorma shared this idea  ·  Sep 28, 2026

2. AI Recptionist Warm Transfer

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Lorma supported this idea  ·  Sep 18, 2026

3. Block incoming calls from U.S. phone numbers to Canada

   21 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lorma supported this idea  ·  Jul 24, 2026

4. Conversational AI Receptionist SMS Handling

   5 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Lorma shared this idea  ·  Jul 16, 2026

5. Add flexibility to opt-out Super Admins from Service Status notifications

   11 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lorma shared this idea  ·  Jul 15, 2026

6. Improve SMS Shared Inbox Visibility Across Assigned Users

   54 votes

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   Planned  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Lorma supported this idea  ·  Jul 8, 2026

7. Configurable Auto-Resolve Settings for SMS Shared Inbox

   26 votes

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   New  ·  7 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Lorma supported this idea  ·  Jul 8, 2026

8. AI Receptionist: Send automated email notifications and reminders to customers for booked appointments

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Lorma shared this idea  ·  Jul 8, 2026

9. analytics retention policy

   71 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lorma supported this idea  ·  Jun 30, 2026

10. Increase SMS favorite conversation limit

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Lorma shared this idea  ·  Jun 24, 2026

11. Interactive Visual Timeline & Time-Picker Simulator for Complex Call Routing

    16 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lorma supported this idea  ·  Jun 19, 2026

12. SMS Shared inbox: Default filtering

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    14 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Lorma supported this idea  ·  May 19, 2026

13. Real-time Email/SMS Notifications for Call Queue Booster Callback Requests

    32 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Lorma supported this idea  ·  May 8, 2026

14. Increase Retention Period for Sent Faxes

    162 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lorma supported this idea  ·  Apr 21, 2026

15. Spam and Robo Calls

    91 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lorma supported this idea  ·  Mar 24, 2026

16. Ability to see the weighted mean on Real Time Dashboards

    15 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lorma supported this idea  ·  Mar 20, 2026

17. Allow incoming calls to follow user ring settings even when the desk phone is set to Do Not Disturb (DND).

    19 votes

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    New  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Lorma supported this idea  ·  Feb 13, 2026

18. Call forwarding in mobile app

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lorma supported this idea  ·  Feb 10, 2026

19. Downloading AI Transcript in Bulk

    29 votes

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    New  ·  5 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Lorma supported this idea  ·  Feb 4, 2026

20. Fax Transmission Result: View Message on RingCentral App

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Lorma supported this idea  ·  Feb 3, 2026