Settings and activity

28 results found

1. show the caller id for inbound SMS

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Apr 14, 2025

2. Analytics Reporting- Add # of calls the roll over from one call queue to the other

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Feb 6, 2025

3. Reporting Capability on IVR Menu for key presses

   75 votes

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   Planned  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 29, 2025

4. Retain the main number as SMS outbound caller id.

   45 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 2, 2025

5. Differentiating Ring Tone for Incoming Calls

   113 votes

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   Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 25, 2024

6. Auto Dialer in using Ringcentral app

   35 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 18, 2024

7. Allow all extensions to send SMS from main Company extension

   225 votes

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   Under Review  ·  53 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 29, 2024

8. Digital line as Outbound caller id

   11 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 29, 2024

9. reviewing missed calls from other extension

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 16, 2024

10. Allow Blocking Outbound Calls by Number

    165 votes

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    Under Review  ·  31 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 10, 2024

11. Enable forwarding calls to external numbers to allow voicemail in RingCentral if unanswered.

    18 votes

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    1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 2, 2024

12. Update CNAME for all Carries in US and Canada

    55 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 27, 2024

13. Include contents of SMS/MMS on the Logs

    141 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 26, 2024

14. Super Admin full access to VM and SMS on the Admin Portal

    61 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 26, 2024

15. Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn...

    28 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 11, 2024

16. Assign CNAM to individual users direct numbers via Admin Portal

    49 votes

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    5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    Thanks for sharing this idea! We’re happy to let you know that this feature is now available — you can now set a Caller ID name (CNAM) for an individual phone number directly from the Admin Portal.

    Learn more about how to set it up here: Setting a Caller ID name for an individual phone number.

    Mark supported this idea  ·  Sep 6, 2024

17. blocked outbound caller ID being tagged as spam

    15 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 26, 2024

18. Prompt stating that the call was from RingCentral or Specific Extension when forwarded to an External Number

    8 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 19, 2024

19. SMS Retention

    124 votes

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    Under Review  ·  37 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 15, 2024

20. Allow all users to use texting system with the company phone number

    24 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 8, 2024