Settings and activity

18 results found

1. Enable Hot-Desk on all Phones

   9 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Brittany supported this idea  ·  Sep 11, 2026

2. Hot Desk Deskphone Pairing

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Brittany shared this idea  ·  Sep 11, 2026

3. Ability to clear stuck contacts in analytics Live Reports

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   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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4. Please include the option in the analytics reports to filter by the IVR numbers dialed by customers.

   8 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Brittany supported this idea  ·  Sep 29, 2025

5. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

   58 votes

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   8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.

   
   

   But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

   Brittany supported this idea  ·  Sep 29, 2025

6. Ability to see Forwarded Calls in Performance Reports

   17 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Brittany supported this idea  ·  Sep 29, 2025

7. Analytics report for IVR key presses

   108 votes

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   Future Consideration  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Brittany supported this idea  ·  Sep 29, 2025

8. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

   238 votes

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   Planned  ·  49 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Brittany supported this idea  ·  Mar 4, 2025

9. Forward a voicemail to another extension

   41 votes

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   Planned  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Brittany supported this idea  ·  Mar 4, 2025

10. Copy Custom Answering Rules to other Sites

    31 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Currently planning and under development. No specific release date available yet.
    Brittany supported this idea  ·  Mar 4, 2025

11. Allow a Call Queue to disable voicemail

    56 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Brittany supported this idea  ·  Feb 28, 2025

12. Automatic forwarding of calls to external number if there's an outage

    17 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brittany supported this idea  ·  Feb 3, 2025

13. Emergency Setup for Outages

    19 votes

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    New  ·  2 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Brittany supported this idea  ·  Feb 3, 2025

14. It should be visible which people are registered on a call queue

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Brittany supported this idea  ·  May 14, 2024

15. Voicebox should be deactivatable

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Brittany supported this idea  ·  May 14, 2024

16. Call Queue members visibility to calls in queue

    43 votes

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    11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminSeongho Hong (Group Product Manager, RingCentral) responded

    Hi. Thanks for submitting/commenting on the idea. Would that be meeting your need if we can show to all members just the number of calls waiting in queue?

    Brittany supported this idea  ·  May 14, 2024

17. Have an option to set the primary number(main) to either voice only

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brittany supported this idea  ·  May 14, 2024

18. Ability to change Company Main number type to Voice only

    38 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brittany supported this idea  ·  May 14, 2024