Settings and activity

12 results found

1. Mitel Do Not Disturb presence

   21 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Dan supported this idea  ·  Oct 28, 2025

2. Desk Phone and Desktop application Sync

   105 votes

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   Planned  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Dan supported this idea  ·  Oct 28, 2025

3. Enable a true DND presence sync

   170 votes

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   19 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

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   Dan commented  ·  Oct 24, 2025  ·  Edit…  ·  Delete…

   This is marked as 'Implemented' but that's not entirely true. When is this coming to the 6930W?

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4. Need option to schedule reports in Business Analytics with PDF

   77 votes

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   Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Dan supported this idea  ·  Oct 24, 2025

5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   655 votes

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Dan supported this idea  ·  Oct 24, 2025

6. Holiday/Night Button

   90 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Dan supported this idea  ·  Oct 23, 2025

7. Allow admins to change user profile information (including pictures)

   134 votes

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   Under Review  ·  25 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Dan supported this idea  ·  Oct 23, 2025

8. Call Queue Groups in a Fixed Order

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   20 votes

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   New  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Dan supported this idea  ·  Oct 23, 2025

9. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

   45 votes

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   New  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Dan supported this idea  ·  Oct 23, 2025

10. Reduce the loading time for RC embedded app in Microsoft Teams

    23 votes

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    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Dan supported this idea  ·  Oct 23, 2025

11. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    34 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Dan supported this idea  ·  Oct 23, 2025

12. The ability to transfer the ownership of performance reports of one extension to another.

    3 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Dan commented  ·  Aug 27, 2025  ·  Edit…  ·  Delete…

    Our Director of Operations (responsible for 49 brick and mortar locations) had built multiple performance reports. Many had active subscriptions where reports were being emailed to people in the field. He's no longer with the company. We've lost access to all these reports and the associated subscriptions. Admins not having the ability to admin this area is a major blind spot on RingCentral's part. (Ref Case # 28878297)

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    Dan supported this idea  ·  Aug 27, 2025